Paula J. Eckard
Fayetteville
Summary
To earn a position in management where I can demonstrate my thirty-five years of proven leadership and management traits, leveraging my experience as a prior military maintenance company commander. My leadership and problem-solving skills combined with teamwork and continuous improvement will make me a valued Fleet Manager and asset to the Public Works Commission.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Supply Chain Analyst
Fayetteville Public Works Commission
Fayetteville
01.2022 - Current
- Prepared and presented all KPI reporting and analytics for the Supply Chain.
- Work Demand Fill Rates
- Days of Supply
- Cycle count accuracy
- Prepared and maintained static dashboard with Pareto charts, pie charts and line charts
- Developed and maintained productivity analysis for departments
- Analyze and present ordering requirements to meet material demands.
- Analyze supplier delivery and accuracy performance.
- Supply Chain Subject matter expert on cross-functional teams.
- Research and solve material discrepancies both internal and external.
- Analyze and categorize materials for strategic supplier collaboration bid process.
- Provide ongoing “procure to pay” statistical data related to key performance indicators.
- Provide workload analysis for procurement department.
- Provided data analytics required to start the small new supplier diversity project.
- Prepare Surplus Transformer Bid packages for Commission approval and manage a cradle to grave process for disposal of these assets.
- Prepare monthly presentations and lead the Material Review Committee for engineering review of obsolete and slow-moving materials.
- Inventory Buyer responsible for developing the process and ensuring inventory buying requirements are met
- Responsible for processing Public Works assets that have become surplus to include documentation and disposal of items through sale or scrap.
- Manage and report scrap metal processes.
- Manage IT equipment surplus by coordinating recycling and completing the payment process.
- Audit receiving processes to ensure 100% accuracy of materials delivered into inventory.
Warehouse Operations Analyst
Fayetteville Public Works Commission
Fayetteville
01.2018 - 01.2022
- Developed obsolete material review process to improve overall warehouse inventory control, use and to eliminate waste.
- Prepare monthly presentations for Material Review Committee meetings
- Lead and conduct monthly meetings
- Developed overall analytics for the warehouse to provide accurate tracking of key performance indicators.
- Developed and reported on critical metrics specific to the smart metering program, storm reporting, transformer cost and the LED Lighting initiative.
- Tracked all relevant operational areas in warehouse performance to ensure all transactional data is accurate.
- Provided analytics required to ensure needed materials were on hand to complete forecast requirements.
- Developed analytical data related to cycle counting discrepancies to assist with a continuous improvement opportunity for process improvement and waste elimination.
- Provided subject matter expertise on selected teams to develop key initiatives and goals.
Dedicated Government Sales Associate
MSC Industrial Supply
01.2009 - 01.2018
- Responsible for managing and developing federal government sales territory including Fort Bragg, NC, and Seymour Johnson Air Force Base.
- Plan sales calls to discover, qualify, and close opportunities.
- Provide solutions for customers for their maintenance and metal working needs ensuring operational success.
- Research and offer competitive information to end users.
- Responsible for qualifying new contacts and providing beneficial feedback to my customers as well as my company.
- Grew territory sales at the projected goal of 13%.
General Manager
Applied Industrial Technologies
Fayetteville
01.2005 - 01.2009
- Responsible for directing, planning, and managing overall service center activities including asset management, profitability, and growth, inside and outside sales, programs and activities related to products, promotions, office and warehouse functions, and customer service. Direct accountability for service center profit/loss.
- Directed and managed service center sales activities including, developing sales objectives and strategies; identifying and evaluating new customers, market conditions and competitive pressures. Identified opportunities and made recommendations to management to maximize sales, increase margins, and expand market share. Assumed direct responsibility for accounts as required by business conditions.
- Prepared and developed annual service center operating budget reports including items such as forecasts, sales, margins, expenses, productivity, and inventory.
- Managed inventory and receivables, expenses, inventory matching and accuracy, budget, profit/loss, and sales. Analyzed service center results and implemented changes, as necessary.
- Responsible for writing and presenting accurate budgets as well as sales presentations
- Developed a continuous improvement program with staff to identify root cause analysis and created process improvements.
Service Center Manager
Applied Industrial Technologies
01.2002 - 01.2005
- Responsible for planning, managing, and coordinating service center operations, including profitability and growth, programs and activities related to product promotion and inside sales, office and warehouse functions, and customer service.
- Coordinated, supervised, and participated in the activities of service centers’ seven inside associates.
- Analyzed work processes and functions. Applied and maintained correct operating methods and procedures.
- Managed inventory and receivables, expenses, profit/loss accounting, review, and complete monthly reports.
- Maintained adequate field, industrial, and competitive contacts to anticipate or to keep current on developments in products, prices, promotions, and other related fields.
- Facilitated staff and training meetings, handle night calls, credit applications, product performance reviews and inventory processing.
- Hired, trained, and developed associates following company standards and policies.
Company Commander
Tennessee Army National Guard
Centerville
04.2002 - 04.2004
- Led training exercises to enhance team readiness and operational effectiveness.
- Coordinated logistics for troop deployments and equipment maintenance.
- Oversaw personnel management and development for diverse unit members.
- Managed budgets and resources to support unit operations effectively.
- Conducted performance evaluations to assess individual soldier capabilities.
- Developed strategic plans for mission objectives and troop assignments.
- Provided direction on tactical decisions during training operations.
- Created a climate conducive to effective communication within the organization.
- Inspected troops regularly for uniformity, discipline, morale, health, welfare.
- Oversaw the maintenance of equipment and supplies for the unit.
- Supervised staff members in their duties and provided feedback on performance.
Detachment Commander
Tennessee Army National Guard
Lavinia
04.2000 - 04.2002
- Organized meetings to discuss operational objectives with staff members.
- Evaluated operational effectiveness through after-action reviews.
- Conducted performance evaluations for subordinate officers and enlisted personnel.
- Led successful maintenance operations for company vehicles, and supported the maintenance of battalion vehicles.
- Supervised shop operations and ensured compliance with the repair of vehicles, as well as 100% safe operations.
Motor Shop Assistant Manager
Martin Supply Company
Jackson
01.1999 - 01.2002
- Managed six personnel in a fast-paced repair facility.
- Prioritized work orders.
- Procured necessary parts to accomplish repairs.
Customer Service Sales Representative
Applied Industrial Technologies
Jackson
01.1997 - 01.1999
- Provided timely and accurate quotes to end users.
- Obtained technical knowledge of products.
- Procured end user product in a precise and accurate manner.
Branch Manager
Norandex
Fayetteville
01.1992 - 01.1997
- Managed four personnel in customer service as well as warehousing.
- Became familiar with all aspects of home exterior products with the capability of designing windows as well as the ability to produce a bill of material for the exterior of homes.
- Provided the best customer service in the market and produced sales figures far beyond expectations.
- Provided accurate accountability of on-site inventory valued at 500,000.00.
Education
Bachelor of Science - Business Administration
Methodist University
Fayetteville, NC01.1994
Certification
CSCP-Certified Supply Chain Professional-2022, APICS, Raleigh NC Chapter
References
References upon request
Training
- Basic Training – Fort Dix New Jersey
- AIT- Red Stone Arsenal- Huntsville, Alabama
- PLDC- Fort Knox, Kentucky 1987, Leadership Award
- Officer Candidate School, North Carolina Military Academy 1995, Honor Graduate
- Signal Officer Basic Course-Class Leader-Fort Gordon, Georgia 1996
- CAS3-Camp McCain, Mississippi 2002
- Ordinance Basic Officer Course-2000
- Ordnance Advanced Officer Course-Camp Dodge Iowa 2002
- Human Resources-Correspondence
Military Professional History
1984-2009: Retired Major, US Army, and North Carolina National Guard.
Timeline
Supply Chain Analyst
Fayetteville Public Works Commission
01.2022 - Current
Warehouse Operations Analyst
Fayetteville Public Works Commission
01.2018 - 01.2022
Dedicated Government Sales Associate
MSC Industrial Supply
01.2009 - 01.2018
General Manager
Applied Industrial Technologies
01.2005 - 01.2009
Company Commander
Tennessee Army National Guard
04.2002 - 04.2004
Service Center Manager
Applied Industrial Technologies
01.2002 - 01.2005
Detachment Commander
Tennessee Army National Guard
04.2000 - 04.2002
Motor Shop Assistant Manager
Martin Supply Company
01.1999 - 01.2002
Customer Service Sales Representative
Applied Industrial Technologies
01.1997 - 01.1999
Branch Manager
Norandex
01.1992 - 01.1997
Bachelor of Science - Business Administration
Methodist University
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