Paula Graves
Charlotte
Summary
Results-driven Operations Service Manager with a strong focus on customer satisfaction, inventory management, and staff training. Proven ability to implement strategies enhancing service efficiency and resolving customer inquiries effectively.
Overview
11
11
years of professional experience
Work History
Operations Service Manager
Burlington
Charlotte
07.2024 - Current
- Assisted in training new team members on standard procedures.
- Coordinated inventory management and restocking processes.
- Supported customer inquiries and resolved service-related issues.
- Collaborated with team members to enhance service efficiency.
- Participated in team meetings to discuss operational improvements.
- Implemented creative strategies for improving customer service satisfaction.
- Provided customer service and support during events.
General Manager
Petco Animal Supplies Stores Inc.
Huntersville
07.2014 - 07.2024
- Oversaw daily store operations and ensured compliance with company policies.
- Managed staff recruitment, training, and performance evaluations for team development.
- Developed and implemented sales strategies to enhance customer engagement and service.
- Ensured a clean, safe environment for customers and employees in the store.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Tracked monthly sales to generate reports for business development planning.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Bachelor of Science - Criminal Justice
ITT Technical Institute
Charlotte, NC12-2012
Skills
- Customer service
- Inventory management
- Staff training
- Analytical thinking
- Customer engagement
- Coaching and mentoring
- Task delegation
Timeline
Operations Service Manager
Burlington
07.2024 - Current
General Manager
Petco Animal Supplies Stores Inc.
07.2014 - 07.2024
Bachelor of Science - Criminal Justice
ITT Technical Institute
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