Paula Craft
Wilson,NC
Summary
Optical Manager with expertise from Wilson Eye Associates, skilled in optical sales and customer service. Successfully managed a team, enhancing patient care and achieving a 20% increase in sales. Proficient in electronic health record systems and relationship building, ensuring efficient operations and exceptional patient experiences.
Overview
26
26
years of professional experience
Work History
Optical Manager
Wilson Eye Associates
02.2001 - Current
- Assisted in daily optical operations, ensuring efficient patient flow and service delivery.
- Learned to utilize electronic health record systems for managing patient information.
- Supported inventory management by tracking and restocking optical supplies as needed.
- Developed knowledge of eyewear products to assist customers with selection and fitting.
- Maintained a clean and organized workspace to promote safety and efficiency.
- Observed senior staff to understand best practices in patient care and product management.
- Participated in training sessions to enhance skills in customer service and technical support.
- Supervised and managed opticians using feedback, constructive conversations and leading daily activities on sales floor.
- Interacted with customers to help determine or suggest best products to meet eye wear needs and achieve desired look.
- Checked finished eye wear to maintain optical standards, customer requirements and special requests.
- Explained prescriptions, optical terminology and products to customers.
- Enforced HR policies and procedures to continually meet customer expectations and promote store productivity.
- Collaborated with vendors to negotiate favorable pricing on frame purchases, maximizing profit margins without sacrificing product quality or selection.
- Worked closely with insurance providers to ensure accurate billing procedures were followed while maximizing patient benefits.
- Managed and trained a team of opticians, ensuring high levels of product knowledge and customer service skills.
- Developed strong relationships with eye care professionals to promote collaborative care for patients.
- Assisted in the selection of appropriate lenses based on individual prescription needs, improving overall patient outcomes with their eyewear choices.
Medical Records and Health Information Technician
Glencare Assistant Living
05.1999 - 01.2001
- Maintained patient records using electronic health record (EHR) systems for accuracy and compliance.
- Processed health information requests in accordance with privacy regulations and organizational policies.
- Assisted in organizing medical data for audits, improving documentation practices across departments.
- Collaborated with healthcare professionals to ensure timely updates to patient information and treatment plans.
- Implemented efficient filing systems for physical records, enhancing retrieval speed and accuracy.
- Conducted regular quality checks on records to uphold standards of data integrity and confidentiality.
- Managed the release of information process, safeguarding sensitive patient data while adhering to legal requirements.
Education
Certificate in Opticianary - Opticianary
Durham Technical Community College
Durham, NCHigh School Diploma -
Southern Wayne High School
Dudley, NC06.1991
Skills
- Optical sales
- Optical dispensing
- Frame adjustments
- Appointment scheduling
- Optical equipment operation
- Document management
- Workflow coordination
- Quality inspections
- Insurance processing
- Prescription specifications
- Prescription data entry
- Eye exam coordination
- Lens fitting
- Safety guideline adherence
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Fittings
- Multitasking
- Reliability
- Excellent communication
- Critical thinking
- Verifying prescriptions
- Frame repair
- Visual field testing
- Organizational skills
- Team collaboration
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Decision-making
- Patient education
- Patient confidentiality
- Insurance approvals
- Prescription verification
- Relationship building
- Office administration
- Patient history documentation
- Conducting fittings
- Computer proficiency
- Safety protocols
- Task prioritization
- Self motivation
- Product knowledge
- Customer relationship management
- Professionalism
- Follow-up care
- Children's eyewear
- Work order preparation
- Quality control
- Record keeping
- Inventory management
Timeline
Optical Manager
Wilson Eye Associates
02.2001 - Current
Medical Records and Health Information Technician
Glencare Assistant Living
05.1999 - 01.2001
Certificate in Opticianary - Opticianary
Durham Technical Community College
High School Diploma -
Southern Wayne High School