Welcome Coordinator
Oak Street Health
2025 - 2026
- Create an inclusive, welcoming environment to welcome patients and guests and make a positive first and last impression.
- Perform various administrative tasks that allow broader teams to execute on creating an unmatched patient experience.
- Conduct visit check-in and check-out and assist patients with required forms.
- Collect co-pays and perform eligibility checks for insurance verification.
- Update patient information and make changes in the electronic medical record platform.
- Schedule and reschedule patient appointments within the electronic medical records platform.
- Manage phone lines by answering, taking messages, and conducting outbound calls.
- Manage faxes in the electronic fax platform Updox and mail distribution.
- Manage and respond to care requests from patients, medical care team and Call Center agents.
- Manage transportation for patients through company vans and Lyft ride requests.
- Maintaining the cleanliness of the Welcome and Community Room areas.