Paul Locklear

• Oversaw daily store operations and ensured compliance with company policies.
• Managed inventory levels and coordinated restocking of merchandise efficiently.
• Trained and mentored staff on customer service and sales techniques.
• Developed promotional displays to enhance product visibility and attract customers.
• Analyzed sales trends to improve product placement and store layout.
• Resolved customer complaints promptly to ensure satisfaction and loyalty.
• Scheduled staff shifts to optimize coverage during peak hours and events.
• Conducted regular audits for safety, cleanliness, and operational standards compliance.
• Recruited, trained and supervised new employees.
• Conducted daily store operations, including opening and closing procedures and cash handling.
• Managed inventory tracking and physical inventory counts to minimize loss.
• Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
• Resolved customer complaints in a timely manner.
• Created weekly work schedules for store personnel.
• Updated and maintained store signage and displays.
• Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.

• Supervised daily operations to ensure efficient store performance.
• Trained and developed staff to enhance customer service skills.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Formed and sustained strategic relationships with clients.
• Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
• Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

• Delivered product presentations to clients, showcasing features and benefits.
• Managed territory accounts to ensure customer satisfaction and retention.
• Trained junior sales representatives on best practices and product knowledge.
• Developed and implemented sales strategies to increase territory revenue.
• Promoted brand awareness through effective communication of product features and benefits.
• Resolved customer complaints in a timely manner, ensuring customer satisfaction.
• Maintained accurate records of all sales activities within the assigned territory.

• Advised clients on diamond selection and jewelry customization.
• Facilitated customer transactions and maintained accurate records.
• Educated customers on diamond quality and grading standards.
• Assisted in managing inventory and displaying merchandise effectively.
• Collaborated with team members to enhance customer service experience.
• Trained new staff on sales techniques and product knowledge.
• Provided customers with information on products and services available.
• Answered requests and concerns with friendly and knowledgeable service.

Managed a $1.9 million sales portfolio, achieving 190% of quota in first year as Sales Manager.

Directed sales team training programs to enhance performance and product knowledge.

Conducted sales calls with team to establish retention goals and monitor customer preferences.

Resolved customer complaints through exchanges, refunds, and billing adjustments.

Generated monthly and annual sales reports to track performance metrics.

Determined merchandise pricing schedules and discount rates to optimize sales.

Maintained professional customer interactions to foster loyalty and satisfaction.

Led daily operations of retail store, ensuring smooth workflow and operational efficiency.

Generated $600,000 in annual revenue through effective management of sales transactions.

Developed innovative marketing strategies to attract new customers and enhance retention.

Formulated pricing policies to maximize profitability across merchandise offerings.

Coordinated promotional activities to boost customer engagement and elevate sales.

Implemented visual merchandising standards to enhance product presentation and appeal.

Supervised sales operations, inventory management, and transaction reconciliation for optimal efficiency.

Hired and trained sales staff to improve operational effectiveness at new store location.

Resolved customer inquiries and complaints to uphold high service quality.

Directed training programs that boosted sales team performance.

• Coordinated promotional events to enhance brand visibility and customer engagement.
• Managed inventory levels to ensure product availability and maximize sales opportunities.

Managed resolution of customer complaints via exchanges, refunds, and billing adjustments.

Oversaw a team of 12 employees, focusing on scheduling, conflict resolution, and salary management.

Generated detailed business transaction reports while ensuring accuracy in expense accounts.

Quoted competitive prices and credit terms; created sales contracts for secured orders.

Streamlined high-volume inventory management to sustain optimal stock levels.