Paul Jones
Fayetteville
Summary
Guest Service Representative experienced in a busy tourist location. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members.
Overview
3
3
years of professional experience
Work History
Guest Service Associate
SSA Group
06.2021 - 06.2022
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Anticipated guests' service needs by asking questions to better understand needs and listening to guest preferences.
- Welcomed and acknowledged guests with smile, eye contact and friendly verbal greeting using the guest's name.
- Identified and explained property amenities to guests, supplying guests with information regarding hours of operation and maps to assist guests in finding way around property.
- Used (Point of Sale) system to check daily record sheets, guest accounts and available vouchers.
- Recommended top dining and entertainment options for guests in the Waikiki and Mililani area.
- Oversaw fast-paced front desk operations and guests' needs.
- Took reservations the over phone.
- Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
- Provided guests with known upcoming events in Pearl Harbor.
Crew Member
Jersey Mike's Subs
04.2019 - 12.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Kept food preparation area, equipment and utensils clean and sanitary.
Education
High School Diploma -
Grays Creek High School
Hope Mills, NC06.2018
Skills
- Customer Service
- Problem Anticipation and Resolution
- Local Amenities Knowledge
- Greeting and Directing
- Shopping Destinations
- Information Confidentiality
- Guest Orientation
- Payment Processing
- Reservation Management System
- Cash Register Operations
- POS Transactions
- Verbal and Written Communication
Timeline
Guest Service Associate
SSA Group
06.2021 - 06.2022
Crew Member
Jersey Mike's Subs
04.2019 - 12.2019
High School Diploma -
Grays Creek High School
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