- Blogging: Blog author of "How to sharpen our senses: perceptions, poetry, insights," wwwnew-morphcom
- Creative Writing Author of four books self-published and available on Amazon
- An Informal Approach to Poetry: is a reader-friendly introduction to the elements that comprise poetry, to the comprehension that results from a knowledge of those elements, and to the final apprehension of the wonder of poetry It is not meant to be a text in the traditional sense, but a collaboration between the author and the reader, based on their mutual interest in poetry While the chapters are somewhat incremental in depth, their headings provide an opportunity for the reader to pick-and-choose, or "jump around" as he or she sees fit "an informal approach to poetry" is not meant to be didactic; its goal, hopefully, is joy, and for those fortunate enough, bliss
- One Poetry Teacher's Life: a fictionalized account of my experiences in the Poetry classroom There are various episodes within the classroom, demonstrating how I attempted to personalize the everyday aspects teaching lessons and to conjoin with my students through some basic elements of poetry, as well as a historic overview of English poetry from the Renaissance to the Twentieth Century
- One Teacher's Life (Tesserae): a fictional account of Brian Miller's educational life both in the classroom and out It presents his ruminations on topics such as grading, interactions with administration and staff, intimacy issues with students, the you of a successful lesson, lesson plans or not, the complexities of being a gay teacher, and the difficulty of maintaining excellence in a proscribed environment; actual lessons with students are included as well The book is not a manual or a guide But all the various chapters, and episodes within them are parts of a mosaic, the "tiles", or tesserae, that make up one person's life-mosaic
- Notes from under the Skin: a novel comprised of two fictional journals kept by Brian Miller (it is a sort of companion piece to One Teacher's Life) It represents his daily struggles with being someone with Autism Spectrum Disorder, from the pain of adolescence to his growing adaptability as he enters adulthood, from feelings of despair to the joy of finding love from seeing himself as an alien on an incomprehensible planet of "typicals," to finding his place in that world as a teacher The second journal is an account of Brian Miller's life as an educator
Paul Deangelis
Weaverville,NC
Summary
Seasoned professional help author, copywriter, editor, proofreader. Seeking similar position. Remote only. Expertise in Adult Technology support, including curriculum and courseware development, help-authoring, and video help development. Seasoned editor with extensive experience developing, editing and writing training and documentation materials for business. Developed, implemented and maintained numerous highly acclaimed Help and User Guide interfaces. Technical language consultant and editor for technology application training materials. Help Authoring: Garden State Multiple Listing System, Polo/Ralph Lauren Flagship Store, Johnson & Johnson, Federal Funds Transfer. Self-published author: An Informal Approach to Poetry, Notes from under the Skin, One Teacher’s Life, One Poetry Teacher’s Life; available on Amazon. Extensive Classroom Learning and Training experience in Honors English, with extensive curriculum and courseware development. Management positions at: General Mills Specialty Retail Group, Polo/Ralph Lauren, Garden State Multiple Listing Systems. Blog: www.new-morph.com: Literary analysis, perception, Autism, inclusion.
Overview
2016
2016
years of professional experience
Work History
Training and Help Manager
Garden State Multiple Listing Service
Parsippany, NJ
09.1990 - 09.2015
- Led team in implementing new listing management system, enhancing operational efficiency.
- Developed training programs for staff, improving service delivery and client satisfaction.
- Streamlined processes for property data entry, ensuring accuracy and consistency across listings.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Coordinated with IT department to upgrade technology infrastructure, enhancing operational efficiency and data security.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Provided technical assistance to end-users, ensuring timely resolution of hardware and software issues.
- Developed training materials for new staff, promoting knowledge sharing and skill development within the team.
- Achieved high first-contact resolution rates by utilizing strong technical knowledge and problem-solving skills.
- Built strong relationships with clients through excellent communication skills and empathy toward their technical challenges.
- Developed and maintained an up-to-date knowledge base to provide accurate information and guidance to customers.
- Implemented remote support tools to assist clients effectively without on-site visits, reducing overall costs.
- Assessed client needs through active listening and asking probing questions, leading to accurate issue identification.
- Collaborated with IT team members to develop comprehensive solutions for complex problems.
- Provided clear instructions to end-users, enabling them to resolve issues independently and reduce future help desk calls.
- Provided end-user system and equipment training..
- Tested new software and hardware prior to deployment.
Director of Operations
Polo Ralph Lauren
New York, NY
- Responsible for BudgetDirect Report to President
- Buy
- Hiring
- Security
- Maintenance
- Warehouse
- SKU Design
- Maintaining Sales Sheets Direct Report to Ralph Lauren
- POS
Director of Operations
General Mills Specialty Retail Group
New York, NY
- Operations
- Vendor Negotiations
- IT
High School English Teacher
Coldwell/West Caldwell Board of Education
West Caldwell, NJ
09.1968 - 06.1982
- Assessed student performance through diverse evaluation methods, providing targeted feedback for improvement.
- Fostered a supportive classroom environment that encouraged open discussions and collaborative learning among students.
- Evaluated student work fairly and consistently, offering detailed feedback to guide future improvement efforts.
- Promoted critical thinking skills by challenging students to analyze literary texts and express their interpretations in written assignments.
- Fostered a love of literature among students by introducing engaging texts from diverse genres, authors, time periods, and cultures.
- Planned dynamic lessons to increase student comprehension of books and literary concepts.
- Prepared comprehensive English curriculum for multiple classes.
- Promoted culture of inclusion, respect and collaboration in classroom.
- Produced engaging lesson plans and activities to help students master learning objectives.
- Assisted in development of college and career readiness programs.
- Created and taught over 20 different courses, covering literature, composition, language, and research,
- Mentored Literary Magazine.
Education
B.A. - English/Latin
Montclair State University
Montclair, NJM.A. - English Language And Literature
Boston University
Boston, MassachusettsComputer Programming Certification - Computer Programming, Top of Class.
School of Data Programming
Union, NJSkills
- Documentation and reporting
- Effective communication, Active listening
- Problem-solving, Adaptability and flexibility
- Organizational skills, Attention to detail
- World-building, Grammar expertise, Strong vocabulary
- Creative writing, Originality, Content creation
- Character development, Dialogue creation, Reader engagement
- Plot structuring
- Trending stories
- Microsoft office, Computer skills
- Editing and proofreading, Chicago manual of style
- Manual writing, Fiction writing
- Blog author: wwwnew-morphcom Literature analysis, commentary on perception Autism, inclusion
Accomplishments
- Distinction from Sarah Lawrence for excellence in writing student recommendations.
- Scored in top 10% of top 5% in management testing for General Mills Specialty Retail Group.
- Boston University
- Graduated with A- average, Distinction.
- Only graduate student to complete Master’s in single term year of September to May.
- Rewarded with Grand Marshall position for graduate school at graduation.
- Mensa.
Interests
QUALIFICATIONS AND EXPERIENCE
- Twenty-five years’ experience.
- Designed and developed Business Process materials, including Business Process Guide for major Pharmaceutical Corporation’s proprietary Clinical software.
- Edited and proofed end user and internal materials for IT training, Communications, and Change Management departments of major Pharmaceutical Corporation.
- Designed and developed Business Process materials, including Business Process Guide for major Federal Funds transfer software and Polo/Ralph Lauren.
- Designed Online Help tool for major Multiple Listing System, including over 90 how-to articles. Proofed and edited all internal documents.
Blog: www.new-morph.com.
www.new-morph.com
Literary analysis; commentary on perception, Autism, inclusion.
Timeline
Training and Help Manager
Garden State Multiple Listing Service
09.1990 - 09.2015
High School English Teacher
Coldwell/West Caldwell Board of Education
09.1968 - 06.1982
Director of Operations
Polo Ralph Lauren
Director of Operations
General Mills Specialty Retail Group
B.A. - English/Latin
Montclair State University
M.A. - English Language And Literature
Boston University
Computer Programming Certification - Computer Programming, Top of Class.
School of Data Programming