Patrick Gilmore
Laurinburg
Summary
Experienced IT professional dedicated to problem-solving and implementing innovative solutions. Collaborative and skilled in resolving challenges. Diverse background working with individuals, small businesses, and large corporations, showcasing exceptional adaptability. Proficient in executing new installations, updates, and network component configurations. Skilled in device setup, issue troubleshooting, and optimizing settings. Well-versed in maintaining up-to-date software and hardware to meet users' unique requirements.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Network Support Specialist
D&L Parts Company Inc.
08.2024 - Current
- Troubleshot failed drives, warnings and unscheduled reboots.
- Identified issues and implemented troubleshooting techniques to alleviate downtime and system failure.
- Experienced in supporting ubiquiti routers, switches, wireless access points and network servers.
- Managed software and hardware issues for end-users.
- Designed and evaluated WAN and LAN connectivity technologies.
- Documented support procedures, processes and solutions in centralized systems, enabling user self-service.
- Skilled at working independently and collaboratively in a team environment.
IT Support Specialist
Cashwell Appliance Parts Inc
03.2011 - 08.2024
- Provide support to 100 employees
- Managed support and workload using Spiceworks
- Installed new Server 2012 R2 with DHCP and ADS using Vmware
- Upgraded and replace aging hardware, including servers, IP cameras, computers, and network equipment
- Setup of new SDWAN using Cisco Meraki
- Used ticketing systems to manage and process support actions and requests.
- Researched and identified solutions to technical problems.
Computer Technician
Pinehurst Computer Support
03.2006 - 03.2011
- Install, repair, maintain, and upgrade desktop and notebook computers
- Viruses removal and prevention
- Home and small business networking; Including installing and setting up of routers, wireless routers, switches, print servers, wireless print servers, IP cameras, and wireless access points
- Help support customers by phone, in person or by virtual visit (e.g
- VNC, Logmein, Remote Desktop)
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
Computer Technician
Computer Zone
08.2005 - 03.2006
- PC virus and repair
- Going on location and installing servers and network for medical software
- Trained and provided support for medical software
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
Education
Associate's degree - Computer Engineering
Sandhills Community College
01.2005
Skills
- Computer Science
- Communication
- Management
- Customer Service
- Troubleshooting
- Windows
- Networking
- Windows Server
- VMware
- Network troubleshooting
- System administration
- Network configuration
Websites
Certification
ComTIA A+ Certification, CompTIA
Timeline
Network Support Specialist
D&L Parts Company Inc.
08.2024 - Current
IT Support Specialist
Cashwell Appliance Parts Inc
03.2011 - 08.2024
Computer Technician
Pinehurst Computer Support
03.2006 - 03.2011
Computer Technician
Computer Zone
08.2005 - 03.2006
Associate's degree - Computer Engineering
Sandhills Community College
Similar Profiles
Griffin FairclothGriffin Faircloth
Vice President of Sales /Senior Branch Manager at Cashwell Appliance Parts / D&L Parts CompanyVice President of Sales /Senior Branch Manager at Cashwell Appliance Parts / D&L Parts Company
JASON KOPROWSKIJASON KOPROWSKI
Customer Service & Sales at NAPA Auto Parts / Genuine Parts CompanyCustomer Service & Sales at NAPA Auto Parts / Genuine Parts Company
Alexis Nicole WhiteAlexis Nicole White
Strategic Business Transformation Manager at Genuine Parts Company /NAPA Auto PartsStrategic Business Transformation Manager at Genuine Parts Company /NAPA Auto Parts