Summary
Overview
Work History
Education
Skills
Websites
Certification
Accomplishments
References
Timeline
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Patrick Whitley

Kannapolis

Summary

A strong background in package dispatch and management is complemented by a passion for efficiency and team development. Experience in driving productivity and ensuring high-quality customer service has been established through years of supervisory roles. An eagerness to contribute to operational improvements aligns seamlessly with the commitment to service excellence and effective solutions that enhance overall performance. Resourceful Contract Logistics Coordinator known for high productivity and efficiency in task completion. Skilled in supply chain management and inventory control. Excel at problem-solving, time management, and communication, ensuring smooth logistics operations.

Overview

11
11
years of professional experience
1
1
Certification

Work History

F/T Package Dispatch Supervisor

United Parcel Service (UPS)
10.2014 - 02.2025
  • Managed 15-20 personnel to optimize productivity and ensure timely operations.
  • Monitored drivers and package handlers to verify completion of tasks promptly.
  • Conducted dispatch analysis to identify opportunities for operational improvement.
  • Published reports and performed service audits to maintain high standards.
  • Planned and delegated daily activities, ensuring efficient loading and timely departures.
  • Coordinated development and implementation of work process plans to enhance preload efficiency.
  • Oversaw customer service metrics, including quality assurance, claims prevention, and safety compliance.
  • Demonstrated flexibility and multitasking abilities while providing general administrative support.
  • Supervised daily package dispatch operations for timely deliveries.
  • Coordinated with drivers to optimize delivery routes and schedules.
  • Monitored employee performance and provided feedback for improvement.

Data Analyst

Perform Group
06.2016 - 08.2018
  • Company Overview: Websites that use Perform Group are ESPN, Sporting News, Sports Illustrated, Yahoo, Google, William Hill, and more
  • Collected statistics from live NFL and NCAA football games
  • Analyzed data to ensure accuracy of the game stats were corrected
  • Websites that use Perform Group are ESPN, Sporting News, Sports Illustrated, Yahoo, Google, William Hill, and more

Stocker

Shoe Show
06.2014 - 08.2014
  • Stocked shoes in a number system that had different categories for men, women, and children shoes
  • Loaded store orders into trailers to go out to stores
  • Reported low inventory levels to management to support timely reordering processes.
  • Maintained neat, safe and orderly workspace to prevent accidents and injuries.

Education

BA - Sports Management

Liberty University
12-2025

High School Diploma -

A.L. Brown High School
06-2012

Skills

  • Management
  • Multi Task
  • Microsoft Office
  • PIC
  • Automation
  • Dispatch
  • Communication
  • Leadership
  • Organization
  • Customer service
  • Inventory management
  • Team building
  • Effective communication
  • Time management
  • Problem solving
  • Warehouse equipment operation
  • Pallet jack operation

Certification

  • Fork Lift
  • Haz Mat Responder

Accomplishments

  • Managed team of 20, increasing efficiency by 15%.
  • Implemented new dispatch plan, reducing delays by 20%.
  • Conducted service audits, improving customer satisfaction by 10%.
  • Enhanced preload processes, boosting productivity by 25%.

References

References available upon request.

Timeline

Data Analyst

Perform Group
06.2016 - 08.2018

F/T Package Dispatch Supervisor

United Parcel Service (UPS)
10.2014 - 02.2025

Stocker

Shoe Show
06.2014 - 08.2014

BA - Sports Management

Liberty University

High School Diploma -

A.L. Brown High School

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Patrick Whitley