Patrick Latham
Asheville
Summary
Resourceful professional with a strong work ethic and exceptional memory retention. Experience in managing multiple tables efficiently during peak hours while ensuring quality service and swift resolution of customer concerns.
Overview
15
15
years of professional experience
Work History
Server/Bartender
Wicked Weed Brewing
Asheville, NC
02.2019 - Current
- Delivered exceptional customer service, ensuring a memorable dining experience for guests.
- Managed multiple tables efficiently, enhancing workflow during peak hours.
- Trained new servers on menu items, service protocols, and POS systems.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Crew Member
Clean Vibes
Swansboro, NC
06.2016 - 08.2018
- Conducted thorough inspections to ensure compliance with sanitation guidelines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a safe working environment through the careful use of equipment and adherence to safety protocols.
- Emptied trashcans and transported waste to collection areas.
- Collected and bagged garbage from various locations to properly dispose of waste in designated dumpsters.
- Developed strong relationships with clients, providing prompt communication and updates on the progress of cleaning tasks, ensuring their satisfaction.
IT Support
United States Marine Corps
Jacksonville, NC
06.2011 - 09.2016
- Ensured seamless day-to-day operations by diligently managing facility maintenance requests, IT support tickets, and supply inventory levels.
- Reduced incident response times, coordinating effectively with IT support teams during critical outages.
- Documented procedures related to IT support tasks for easy reference among team members and continuity of service delivery standards.
- Streamlined IT support processes, resulting in faster issue resolution times and increased customer satisfaction.
Education
High School Diploma -
Irmo High
Irmo, SC05-2011
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Cool under pressure
Accomplishments
- Awarded Navy and Marine Corps Service medal in 2013 for optimizing how an entire Marine Corps squadron operates its server management on deployments and detachments
- Awarded EOM in October of 2025 at wicked weed for Consistent work ethic, and high tip out pecentage
Timeline
Server/Bartender
Wicked Weed Brewing
02.2019 - Current
Crew Member
Clean Vibes
06.2016 - 08.2018
IT Support
United States Marine Corps
06.2011 - 09.2016
High School Diploma -
Irmo High