Summary
Overview
Work History
Education
Skills
Certification
Websites
Timeline
Generic

Patrick Collins

Greensboro,NC

Summary

Experienced Scrum Master with proven track record of successfully leading teams in developing high-quality software solutions on time and within budget. Skilled in multiple Agile methodologies, stakeholder management and sprint planning. Highly organized in managing complex projects with multiple deadlines.

Overview

24
24
years of professional experience
1
1
Certification

Work History

Scrum Master/Project Manager

CGI Inc.
09.2019 - Current
  • Led Jira workflow optimizations and backlog refinement improvements across Agile teams, enhancing sprint accuracy and delivery predictability.
  • Maintained Confluence knowledge repositories and automated project dashboards using Azure DevOps, saving 10+ engineering hours per month.
  • Delivered stakeholder demos and planning sessions via Figma and Confluence, increasing alignment and accelerating approvals.
  • Led cross-functional Agile teams in the modernization of retail banking systems, including digital onboarding, core banking integration, and transaction processing platforms; collaborated with product, compliance, and operations teams to deliver secure, scalable solutions that supported ACH, wire, and real-time payments, reduced manual reconciliation by 40%, and improved time-to-fund for retail customers by 25%.
  • Directed real-time payment (RTP) implementation, reducing settlement times from hours to seconds while ensuring PCI DSS and NACHA compliance.
  • Managed ACH transaction workflows and backend upgrades to support high-volume financial processing with zero downtime.
  • Streamlined After Market Refund and Return Mail workflows, reducing operational delays by 20% and improving customer notifications.
  • Applied basic understanding of SWIFT, its payment protocols, and its primary use.
  • Served as a servant leader for 8+ Agile Scrum teams, fostering continuous improvement and Agile best practices.
  • Oversaw full Scrum lifecycle—planning, stand-ups, reviews, retrospectives—ensuring on-time, high-quality delivery across teams.
  • Drove Agile transformation for 12+ teams using Scrum and SAFe frameworks, resulting in 30% faster delivery and 25% higher project success rates.
  • Collaborated with C-level stakeholders to translate technical solutions into business value, securing transformation funding and support.
  • Proactively identified, mitigated, and resolved cross-functional risks and blockers within Agile Scrum teams by facilitating early escalation, risk workshops, and real-time backlog adjustments—ensuring uninterrupted delivery and alignment with sprint and release goals.
  • Drove end-to-end execution of sprint deliverables with strong attention to detail, ensuring backlog clarity, timely resolution of dependencies, and on-schedule completion of tasks across multiple Agile teams.
  • Launched “Sprint Zero” playbooks with clear DoR/DoD criteria, reducing sprint defects by 40% in new development teams.
  • Championed CI/CD and DevOps integration across fintech platforms, increasing release frequency and minimizing regression risk.
  • Modernized CCaaS platform with IVR enhancements, reducing average handle time and increasing customer satisfaction scores.
  • Created milestone tracking dashboards for executive leadership, increasing program visibility by 50% and informing strategic planning.
  • Conducted team health assessments using Power BI, identifying coaching opportunities that improved sprint velocity by 20%.
  • Participated in Agile community of practice with 50+ professionals, standardizing ceremonies and reducing sprint spillover by 35%.
  • Applied SDLC and PMLC frameworks to ensure end-to-end delivery excellence, from business case through deployment.
  • Supported Azure cloud migration efforts, aligning CI/CD practices with secure and scalable infrastructure needs.
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments, and hurdles to productivity.
  • Applied agile methodology to shorten cycle time and achieve target margins.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.

Service Advisor

Bobby Rahal BMW
04.2018 - 09.2019
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Utilized analytical skills to resolve complex situations and formulated solutions for thousands of clients.
  • Supported the implementation of new and innovative company strategies.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Account Support Manager

Ed Map
03.2016 - 06.2016
  • Defined clear targets and objectives and communicated to other team members.
  • Provided innovative workforce management strategies to drive organic growth.
  • Extensive problem solving skills relating to all areas of customer service and ability to recognize service failures and implement long term fixes.

Office Manager

Diles Hearing Center
09.2015 - 03.2016
  • Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
  • Oversaw appointment scheduling and itinerary coordination for both clients and personnel.

Client Service Specialist

Progressive Medical Inc.
11.2010 - 08.2012
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained detailed project orientation, including key project decisions, communication logs, customer request, and revisions.

Store Supervisor

Best Buy
02.2002 - 09.2010
  • Answered questions about store policies and addressed customer concerns.
  • Identified performance gaps with staff and spearheaded all change management; facilitated monthly team meetings.
  • Introduced new process improvement initiatives surrounding change management, employee toolkit, selling strategies.
  • Led the execution of full life cycle recruiting efforts for all personnel and employees to meet all onboarding and orientation requirements.
  • Managed trends, developments, and report key metrics of all activities.
  • Accountable for all aspects of project budgets.
  • Educated and trained staff to equip with knowledge about products, customer service and store policies.

Education

Master's - Business Administration

California University of PA
California, PA
12.2017

Bachelor's - Organizational Communication

Ohio University
Athens, OH
05.2015

Skills

  • Project Management Lifecycle
  • Organizational Change Management
  • Jira
  • Confluence
  • Azure DevOps
  • Wrike
  • Salesforce
  • Trello
  • Mural
  • Waterfall
  • Agile
  • Scrum
  • SAFe Lean Agile
  • Software Development Lifecycle
  • Lean Six Sigma
  • Figma
  • Automation Anywhere
  • Indico
  • Microsoft Office Suite
  • PAC
  • Sonarqube
  • Sonatype
  • Oracle
  • Peoplesoft
  • Stakeholder management
  • Project management
  • Risk identification

Certification

  • Certified SAFe 5 Scrum Master - issued by Scaled Agile Inc. 2022-12
  • Certified SAFe 6 Product Owner/Product Manager (POPM) - issued by Scaled Agile Inc. In progress

Websites

Timeline

Scrum Master/Project Manager

CGI Inc.
09.2019 - Current

Service Advisor

Bobby Rahal BMW
04.2018 - 09.2019

Account Support Manager

Ed Map
03.2016 - 06.2016

Office Manager

Diles Hearing Center
09.2015 - 03.2016

Client Service Specialist

Progressive Medical Inc.
11.2010 - 08.2012

Store Supervisor

Best Buy
02.2002 - 09.2010

Master's - Business Administration

California University of PA

Bachelor's - Organizational Communication

Ohio University

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Patrick Collins