Patrick Abrams
Winston-Salem
Summary
Dynamic Assistant General Manager with a proven track record in staff training, conflict resolution, and workflow coordination. Committed to enhancing service delivery and ensuring compliance with food safety standards. Professional and enthusiastic worker looking to grow into new opportunities.
Overview
11
11
years of professional experience
Work History
Assistant General Manager
Taco Bell / Charter Foods
Kernersville
06.2024 - 01.2026
- Coordinated daily restaurant operations and optimized staff schedules to enhance service delivery.
- Trained and supported staff on procedures and policies to ensure consistent service excellence.
- Resolved customer complaints and enhanced service quality.
- Ensured compliance with food safety standards and regulations.
- Trained new team members on company policies and procedures.
- Assisted in the recruitment process by conducting interviews with prospective candidates.
- Analyzed sales data to uncover trends and identify growth opportunities for the restaurant.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Cook and Trainer
Papa John's Pizza
Walkertown
03.2015 - 09.2018
- Provided training to line workers at various Triad locations on operational procedures.
- Assisted in training new kitchen staff on standard procedures.
- Facilitated training of new kitchen staff on standard procedures to ensure consistency and quality in operations.
- Ensured food quality consistently met company standards through regular monitoring and adjustments.
- Inspected food quality during preparation and service to ensure standards were met. to meet company standards consistently.
- Conducted training for line workers across multiple locations in the Triad to standardize practices and enhance service quality.
Education
High School Diploma -
East Forsyth High School
Kernersville, NC01-2005
Skills
- Staff training
- Workflow coordination
- Customer service
- Team leadership
- Conflict resolution
- Problem solving
- Safe Serve Certified (2024}
Affiliations
- Youth Coordinator
- Caretaker
- Teaches step team for Union Baptist Church
Timeline
Assistant General Manager
Taco Bell / Charter Foods
06.2024 - 01.2026
Cook and Trainer
Papa John's Pizza
03.2015 - 09.2018
High School Diploma -
East Forsyth High School