Patricia C. Hamlin
Stoneville
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service and Administrative industries. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
51
51
years of professional experience
Work History
Customer Service Membership Desk Representative
YMCA
05.2023 - Current
- Promptly responded to inquiries and requests from prospective customers.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Maintained up-to-date knowledge of service changes.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
Personal Caregiver
In-home
03.2020 - 06.2022
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted spouse with daily living needs to maintain self-esteem and general wellness.
Customer Service Membership Desk Representative
YMCA
02.2018 - 03.2020
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of service changes.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective customers.
Personal Caregiver
In-home
06.2016 - 02.2018
- Maintained clean, safe, and well-organized patient environment.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted with daily living needs to maintain self-esteem and general wellness.
Pepsi Equipment-Customer Service Representative
PepsiCo
01.2010 - 06.2016
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
Student
ECPI School Of Technology
08.2009 - 01.2010
Operations Insurance Specialist
Alliance Mutual Insurance Company
05.2004 - 07.2009
- Responded to customer requests for products, services, and company information.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Provided primary customer support to internal and external customers.
- Trained new customer service representatives on best practices, policies and procedures.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Advanced Information Consultant
Dunn & Bradstreet
02.2003 - 03.2004
- Maintained accuracy, completeness, and security for business client's records and information.
- Input data into computer programs and filing systems.
- Communicated effectively in-person, email, and phone with internal and external customers
Processor
Consecco Finance
02.1999 - 02.2003
- Received and reviewed incoming documents and materials.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Maintained accurate records to enable processor activity and performance monitoring.
- Communicated effectively with appraisers as necessary
- Communicated with loan companies for employment verification processes
- Managed withdrawals, denials and loan information related to underwriting
- Greeted walk-in customers with high energy and excellent customer service
- Managed multi-line phone systems
Customer Service Representative
Corporate Express
01.1993 - 02.1999
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly
- Updated account information to maintain customer records.
- Successfully worked with account managers and other department colleagues to assist customer needs
- Processed orders and prepared quotes as requested
Contract Sales-Customer Service Supervisor
Sears Roebuck And Company
02.1972 - 03.1992
- Coached 11 employees through day-to-day work and complex problems.
- Successfully managed National and State Contracts
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Interviewed associates for hire
- Arranged work schedules and work loads
- Daily collaboration with account managers
Education
High School Diploma -
Northwest Guildford High School
Greensboro, NC06.1973
Skills
- Conflict Resolution Techniques
- Product Recommendations
- Service Quality
- Office Supplies and Inventory
- Customer Data Confidentiality
- Customer Service Training
- Understanding Customer Needs
- Call Center Customer Service
- Client Relationships
- Customer Satisfaction
- Customer Experience
- Customer Support
- Policy and Procedure Adherence
- Customer Service Process Improvement
- Customer Engagement
Timeline
Customer Service Membership Desk Representative
YMCA
05.2023 - Current
Personal Caregiver
In-home
03.2020 - 06.2022
Customer Service Membership Desk Representative
YMCA
02.2018 - 03.2020
Personal Caregiver
In-home
06.2016 - 02.2018
Pepsi Equipment-Customer Service Representative
PepsiCo
01.2010 - 06.2016
Student
ECPI School Of Technology
08.2009 - 01.2010
Operations Insurance Specialist
Alliance Mutual Insurance Company
05.2004 - 07.2009
Advanced Information Consultant
Dunn & Bradstreet
02.2003 - 03.2004
Processor
Consecco Finance
02.1999 - 02.2003
Customer Service Representative
Corporate Express
01.1993 - 02.1999
Contract Sales-Customer Service Supervisor
Sears Roebuck And Company
02.1972 - 03.1992
High School Diploma -
Northwest Guildford High School
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