Summary
Overview
Work History
Education
Skills
Timeline
Generic

Patricia Shope

Candler

Summary

Adept at fostering patient wellbeing and satisfaction, I excelled in patient care at Always Best Care, demonstrating exceptional emotional support and behavioral management. Leveraging skills in infection control and customer service, I enhanced patient experiences and maintained high safety standards. My commitment to compassionate care and teamwork significantly improved patient outcomes and staff efficiency.

Friendly and reliable with positive attitude and excellent customer service skills. Understands importance of maintaining accurate cash handling and efficient transaction processes. Dedicated to creating welcoming atmosphere and ensuring customer satisfaction.

Overview

3
3
years of professional experience

Work History

PCA

Always Best Care
10.2024 - Current
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.

PCA

Sunnybrook Assisted Living
03.2024 - 10.2024
  • Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
  • Provided emotional support to patients and families during difficult times, fostering trust and rapport.
  • Collaborated with healthcare teams to develop individualized care plans, ensuring optimal outcomes for each patient.
  • Facilitated meal planning, preparation, feeding assistance as needed while adhering to specific dietary restrictions or requirements.
  • Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
  • Prevented bedsores through regular repositioning and skin assessments of at-risk patients.
  • Assisted patients with daily living activities, promoting independence and wellbeing.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Responded to patient requests for supplies and personal comfort items such as extra blankets.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped patients maintain healthy skin by checking wounds, assessing integrity, and bathing bedbound individuals.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
  • Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
  • Managed challenging behaviors in dementia patients using de-escalation techniques, creating a calm atmosphere within the care setting.
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Coordinated transportation services for medical appointments or other necessary outings for patients who required assistance outside of the home setting.
  • Enhanced patient mobility by assisting with transfers, ambulation, and range of motion exercises.

Cashier

Ingles
03.2022 - 11.2022
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Restocked and organized merchandise in front lanes.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Answered questions about store policies and addressed customer concerns.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Addressed customer needs and made product recommendations to increase sales.
  • Welcomed customers and helped determine their needs.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

West Henderson High School
Hendersonville, NC
06-2024

Skills

  • Personal hygiene assistance
  • Behavioral management
  • Emotional support
  • Dementia care
  • HIPAA compliance
  • Vital signs monitoring
  • Compassionate care
  • Emergency response
  • Meal preparation
  • Infection control
  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling

Timeline

PCA

Always Best Care
10.2024 - Current

PCA

Sunnybrook Assisted Living
03.2024 - 10.2024

Cashier

Ingles
03.2022 - 11.2022

High School Diploma -

West Henderson High School

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Patricia Shope