Patricia Petrozzi

Greeting clients, answering multi-line phones, typing, filing, faxing all important documents to designated areas. Usage of Microsoft Outlook, Excel and Publisher.

• Maintained accurate records and full compliance with government regulations and agency guidelines.
• Assist veterans with obtaining their VA benefits, including filing claims and assisting veterans spouses with pensions/benefits.
• Community outreach.
• Assisting state service officers with claims.
• Assisting veterans with filing for healthcare.

• Assist clients with applying for WIC
• Answer multi-line phones
• Print WIC vouchers for clients
• Keep inventory of formula for distribution
• Filing

• Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
• Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
• Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
• Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
• Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Educated customers on best-fit selections by listening to personal desires and purchase limitations.
• Ship and receive customer packages.
• Assist with claims of lost/stolen packages.
• Make daily bank deposits

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Maintained inventory of office supplies and placed orders.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
• Typing and printing weekly newsletter and church bulletin
• Assist treasurer as needed.
• Sending out weekly letters to various church committees.
• Type Pastor's sermon weekly