Patricia Morris

• Served as a subject matter expert in dispute resolution, providing guidance and training to new hires on best practices.
• Developed detailed reports on case resolutions that contributed to continuous improvement initiatives within the organization.
• Achieved high levels of client satisfaction through empathetic listening skills and effective communication strategies during difficult conversations.
• Reduced case resolution time by streamlining the complaint handling process and utilizing conflict resolution skills.

• Enhanced school cleanliness by performing daily custodial tasks such as sweeping, mopping, and vacuuming.
• Kept building spaces premises clean inside and outside.
• Promoted a healthy learning environment by disinfecting classrooms, restrooms, and common areas on a consistent schedule.
• Completed specialized deep-cleaning projects during summer breaks to prepare the facility for the upcoming academic year.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Reduced call wait times by efficiently managing call queues and prioritizing urgent requests.
• Answered phone with friendly greeting to create positive inbound calling experience for customers.
• Handled high volume of inbound calls per shift to offer callers product and service information and generate quotes.
• Maintained high-quality service standards for all inbound calls, ensuring prompt and accurate assistance.

Answered Telephones and set up appointments.

I maintained and filed paperwork.

I completed invoices and did payroll.

Carried bricks and blocks to masons, shoveled mortar for laying bricks and block