PATRICIA KUMFER
Gibsonville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Creative professional with proven track record in leading artistic initiatives and developing innovative campaigns. Known for strategic approach to brand storytelling and visual communication, consistently delivering impactful results. Collaborative team player with focus on achieving creative goals and adapting to evolving project requirements.
Overview
23
23
years of professional experience
Work History
Reception
Modern Plumbing and Backflow
11.2024 - Current
- Worked with Microsoft, Fieldedge Program, and Quickbooks
- Scheduled technicians daily with Duke Energy and other warranty companies
- Worked and Scheduled Customers
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions
- Managed purchasing, sales, marketing and customer account operations efficiently
- Assisted with reception duties like scheduling patients and completing follow up calls.
Retail Store Owner
PKP Props & Decor
09.2022 - Current
- Prepared bank deposits and handled business sales, returns, and transaction reports
- Boosted sales revenue with targeted promotions that capitalized on seasonal trends and consumer preferences
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand
- Managed daily operations efficiently, overseeing staff schedules, inventory control, and financial transactions
- Trained and motivated employees to perform daily business functions
- Developed comprehensive marketing strategies to attract new customers and retain existing ones
- Strengthened relationships with suppliers to negotiate better pricing, improving overall profit margins
- Consulted with customers to assess needs and propose optimal solutions
- Managed day-to-day business operations
- Managed purchasing, sales, marketing and customer account operations efficiently
Farm Manager
K Acres Farm
02.2021 - Current
- Improved animal health through regular monitoring, vaccinations, and timely veterinary consultations.
- Successfully negotiated contracts with buyers to secure favorable terms for the sale of farm products.
- Managed daily operations for successful horse farm management, including feeding, turnout, and exercise routines.
- Continuously researched advancements in equine care and industry trends to keep the farm at the forefront of best practices.
- Mended fences in disrepair to prevent livestock from wandering off and to keep predators out.
- Repaired equipment and animal living spaces.
- Maintained equipment and ranch structures.
- Currently Breed Babydoll Sheep & Highland Cows
Lead Photographer
Patty K Photography
06.2008 - Current
- The CEO and Owner of the PKP Company
- Host workshops to photographers from all over the country
- Cultivated long-lasting relationships with clients through clear communication, professionalism, and attention to detail
- Balanced multiple projects simultaneously while maintaining strict adherence to deadlines and quality standards
- Streamlined workflow efficiency by implementing organizational systems for photo editing, archiving, and project tracking
- Delivered outstanding customer service by addressing concerns promptly and ensuring final products exceeded client expectations
- Maintained up-to-date knowledge of industry trends and technology advancements through continuing education opportunities
- Consistently received positive feedback from clients regarding professionalism, creativity, and overall quality of work delivered
- Developed expertise in advanced camera techniques and equipment setup for optimal results in various shooting environments
- Contributed to the growth and success of photography business by providing input on marketing strategies, branding initiatives, and client outreach efforts
- Took photos from different angles and perspectives to capture perfect images
- Digitally edited photos to enhance appearance
- Edited, toned, captioned, and uploaded photographs for publication
- Collaborated with other photographers and videographers to capture special events
- Managed pre-production tasks such as location scouting, equipment preparation, and conceptualization of creative ideas
- Built a strong portfolio showcasing diverse photography styles, resulting in increased bookings and referrals
Veterinary Receptionist
Fort Bragg
09.2010 - 02.2020
- Managed multi-line phone system and pleasantly greeted patients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Assisted veterinarians in providing timely care to patients through effective communication and coordination of services.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Entered data from pet records and office visits into computer system.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Military FRG Leader
US Army
02.2010 - 03.2020
- Spearheaded outreach initiatives to increase participation in FRG programs, resulting in a higher level of engagement among military families
- Streamlined administrative processes through the development of standardized forms and checklists for use across various FRG functions
- Responded promptly to family inquiries regarding resources or assistance needed, ensuring timely resolution of concerns
- Promoted a positive image of the FRG by representing the group at various community events and military functions
- Developed strong relationships with local businesses for potential event sponsorships or donations, boosting financial support for FRG activities
- Liaised with command leadership to address family needs effectively while maintaining confidentiality at all times
- Provided crucial support for emergency situations involving military families, coordinating with relevant agencies to ensure timely assistance was provided
- Organized social gatherings that fostered camaraderie among military families, contributing to increased morale within the unit
Sales Associate
Sears
09.2001 - 03.2005
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges
- Built relationships with customers to encourage repeat business
- Managed returns, exchanges and refunds in accordance with store policy
- Answered customer questions about sizing, accessories, and merchandise care
- Rotated stock and restocked shelves to maintain product availability and store appearance
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers
Education
Associate of Arts - Photography
Art Institute
Fort Lauderdale, FLHigh School Diploma -
Winter Park High
Winter Park, FL05-2003
Skills
- Patient reception management
- Phone reception
- Reception and office support
- Sales and retail experience
- Customer relations
- Complex Problem-solving
- Task delegation
- Customer service
- Patience and tolerance
- Animal care
- Creativity and innovation
- Medication administration
Timeline
Reception
Modern Plumbing and Backflow
11.2024 - Current
Retail Store Owner
PKP Props & Decor
09.2022 - Current
Farm Manager
K Acres Farm
02.2021 - Current
Veterinary Receptionist
Fort Bragg
09.2010 - 02.2020
Military FRG Leader
US Army
02.2010 - 03.2020
Lead Photographer
Patty K Photography
06.2008 - Current
Sales Associate
Sears
09.2001 - 03.2005
Associate of Arts - Photography
Art Institute
High School Diploma -
Winter Park High
Similar Profiles
Freddy QuirozFreddy Quiroz
Plumber's Assistant at Water Wise Plumbing, Backflow & DrainsPlumber's Assistant at Water Wise Plumbing, Backflow & Drains
Anissa AskewAnissa Askew
Co-Founder /Administrative Assistant to the CFO at J.R. Plumbing & Backflow L.P.Co-Founder /Administrative Assistant to the CFO at J.R. Plumbing & Backflow L.P.
McKenna HillMcKenna Hill
Office Assistant at Lucky's Backflow & Plumbing Services, LLCOffice Assistant at Lucky's Backflow & Plumbing Services, LLC