PATRICIA HARRIS
Morven
Summary
Administrative professional with extensive experience at Novant Health, specializing in compliance management and performance evaluation. Demonstrated success in optimizing workflows and enhancing team collaboration to ensure efficient operations. Proficient in data input and training, committed to delivering exceptional support and achieving organizational objectives.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Administrative Assistant
P Brown & Daughters LLC
Charlotte
05.2024 - Current
- Managed scheduling and calendar for team meetings and events.
- Assisted in preparing reports and documents for management review.
- Organized office supplies and maintained inventory levels efficiently.
- Handled incoming communications, directing inquiries to appropriate departments.
- Maintained filing systems, ensuring easy access to important documents.
- Facilitated onboarding processes for new employees, providing necessary resources.
- Supported team with data entry tasks and database management systems.
Release of Information Supervisor/Specialist
Novant Health, Inc
Charlotte
07.2019 - 05.2024
- Supervised daily operations and ensured compliance with health regulations.
- Trained staff on safety protocols and best practices in patient care.
- Managed scheduling and coordinated team coverage for optimal service delivery.
- Conducted performance evaluations and provided constructive feedback to team members.
- Oversaw inventory management, ensuring adequate supplies for healthcare needs.
- Facilitated communication between departments to streamline workflow processes.
- Directed and supervised team of 15 employees in daily operations.
- Monitored employee productivity to provide constructive feedback and coaching.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Collaborated with other departments to coordinate workflow processes between teams.
- Tracked progress on projects and provided timely feedback to staff members.
- Coordinated with other department supervisors to ensure smooth workflow and project alignment.
- Prepared and presented reports on team performance, challenges, and achievements to senior management.
- Participated in recruitment efforts by interviewing prospective candidates for open positions.
- Monitored employee attendance, addressing any punctuality or absenteeism issues.
- Trained new employees on company policies, job duties, and performance expectations.
HIM Assistant Mgr./Release of Information Specialist
Westmed Medical Group
Charlotte
03.2013 - 07.2019
- Coordinated patient scheduling for efficient clinic operations.
- Maintained compliance with healthcare regulations and standards.
- Trained new staff on operational procedures and protocols.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Collaborated with management on developing strategic plans for achieving business goals.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Processed requests for patient medical records and sensitive information.
- Ensured compliance with privacy regulations and confidentiality standards.
- Utilized electronic health record systems to manage information requests.
- Coordinated with legal teams on complex information release matters.
- Trained new staff on policies and procedures for handling records requests.
- Educated staff members on proper handling techniques for confidential medical records.
- Investigated discrepancies between requestor-provided authorization forms and actual patient record contents.
- Processed incoming and outgoing mail, emails, faxes, and phone calls related to release of information requests.
- Reviewed requester information in compliance with HIPAA guidelines to obtain patient data from electronic, off-site, or physical records.
- Managed databases containing PHI associated with releases of information requests.
- Verified accuracy of released information prior to dissemination.
- Maintained confidentiality of all patient records in accordance with HIPAA guidelines.
- Prepared and processed rejections letters to requesters to facilitate recordkeeping.
- Reviewed patient records to determine releasable information according to HIPAA regulations.
- Resolved issues relating to incomplete or inaccurate authorizations.
- Searched electronic health record system for requested documents.
- Used patient identifiers in electronic master patient index and applied controls to identify patient.
- Prepared correspondence notifying requestors when additional documentation is needed prior to releasing requested documents.
- Conducted quality screenings on incoming PHI to protect patient data.
- Provided guidance on interpretation and implementation of state laws governing disclosure of medical records.
- Pulled patient records and transferred information to appropriate parties.
- Proofread documents carefully to check accuracy and completeness of all paperwork.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
Medical Records Clerk
Novant Healthcare- Presbyterian Medical Center
Charlotte
01.2013 - 10.2013
- Organized patient records using electronic health record systems.
- Maintained confidentiality of sensitive medical information consistently.
- Updated patient information to ensure accuracy and completeness.
- Scanned incoming documentation.
- Organized patient charts, gathering medical histories, lab results and consents.
- Maintained a secure filing system for confidential documents.
- Scanned and validated medical records for upload.
- Entered data into electronic health record systems.
- Retrieved medical charts for healthcare staff for filing in medical records.
- Scanned paper records into digital format.
- Reviewed patient charts for accuracy and completeness.
- Maintained complete confidentiality in accordance with organization and legal requirements.
- Purged outdated files.
- Performed quality assurance reviews of medical records for accuracy and completeness.
- Identified discrepancies between physical documentation and electronic health records.
- Scanned and converted paper records to digital format, ensuring clear and legible documents.
- Accurately entered patient information into electronic health record systems.
- Indexed and cataloged medical records for easy retrieval and archival purposes.
- Organized and filed hard copy patient records in designated areas.
Program Support Medical Assistant
Care Ring Community Health
01.2009 - 05.2012
- Assisted staff with scheduling and coordinating community health programs.
- Maintained accurate records and documentation for client services.
- Processed financial documents, contracts, expense reports and invoices.
- Provided administrative support to program staff and management teams.
- Managed patient scheduling and coordinated appointment logistics.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Scheduled appointments for patients via phone and in person.
- Organized patient charts before each day's clinic sessions began.
- Registered new patients into practice management software program accurately entering demographic information.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Assisted back office patient processes to reduce office wait times.
- Supported administrative staff by processing payments.
HIM Technician
Novant Healthcare- Presbyterian Medical Center
Charlotte
01.2009 - 05.2012
- Maintained accurate medical records in compliance with legal and ethical standards.
- Reviewed documentation for completeness and accuracy prior to filing.
- Coordinated with healthcare providers to resolve discrepancies in patient data.
- Maintained patient confidentiality in accordance with HIPAA regulations.
- Audited charts to ensure that all pertinent documentation is present and accurate.
- Assisted in the preparation of documents for filing and scanning into electronic health record systems.
- Monitored adherence to organizational policies concerning privacy, security and retention of health information.
- Conducted quality assurance reviews of medical records to ensure accuracy of coding and billing information.
- Updated indexing systems with new or amended entries as required.
- Executed release of information requests according to established policies and procedures.
- Retrieved archived medical records from offsite storage as requested by physicians or other authorized personnel.
- Resolved discrepancies in medical records through research or contact with healthcare providers.
- Reviewed medical records for completeness, accuracy and compliance with regulatory standards.
- Coded invoices properly based upon patient services and medical records.
- Protected medical information against unauthorized access, loss, or corruption by consistently following security protocols.
- Met needs of physicians and other treating team members with timely retrievals of patient medical records.
- Supported healthcare applications by monitoring security, performance and reliability.
Education
Associate of Applied Science - Health Information Management
Central Piedmont Community College
Charlotte, NC05-2012
Skills
- Data input
- Records system
- Inventory control system
- Compliance management
- Performance evaluation
- Workflow coordination
- Scheduling optimization
- Employee integration
- Time management
- Team collaboration
- Workflow optimization
- Multi-tasking
- Documentation and reporting
- Documentation and recordkeeping
- Information collection
- Record preparation
- Committed team contributor
- Administrative support functions
- Problem-solving skills
- Report writing
- Workflow planning
- Report generation
- Internal communications
- Data retrieval systems
- International classification of diseases (ICD9CM)
- Training and coaching
- Attendance record management
Certification
Registered Health Information Technology
Certification/Credential Number-0035288
Date Issued-01/05/2015
References
References available upon request.
Timeline
Administrative Assistant
P Brown & Daughters LLC
05.2024 - Current
Release of Information Supervisor/Specialist
Novant Health, Inc
07.2019 - 05.2024
HIM Assistant Mgr./Release of Information Specialist
Westmed Medical Group
03.2013 - 07.2019
Medical Records Clerk
Novant Healthcare- Presbyterian Medical Center
01.2013 - 10.2013
Program Support Medical Assistant
Care Ring Community Health
01.2009 - 05.2012
HIM Technician
Novant Healthcare- Presbyterian Medical Center
01.2009 - 05.2012
Associate of Applied Science - Health Information Management
Central Piedmont Community College