Patricia Covington
Laurinburg
Summary
I have several years of experience working in healthcare settings mostly revenue cycle management. I have worked in revenue cycle management and customer service representative for more than 30 years. I enjoy helping patients receive the care and treatment they deserve.
Overview
1
1
Language
1
1
Certification
21
21
years of professional experience
Work History
Billing Specialist
Cape Fear Valley Medical Center
Fayetteville, NC
03.2026 - Current
- Processed patient billing statements accurately and efficiently.
- Resolved discrepancies in insurance claims to ensure timely payments.
- Collaborated with healthcare providers to verify patient information and services rendered.
- Implemented improvements in billing workflows, enhancing overall efficiency.
- Monitored accounts receivable reports to identify trends and address issues proactively.
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Worked with multiple departments to check proper billing information.
- Maintained detailed records of each account''s payment history, providing easy access to information for audit and analysis purposes.
- Collaborated with healthcare team to ensure billing codes were accurately applied, optimizing reimbursement from insurance companies.
- Negotiated with insurance companies to resolve disputed claims, securing rightful payments.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
Revenue Cycle Specialist
Scotland Healthcare System
Laurinburg, NC
05.2015 - 07.2025
- Reviewed established accounting systems and historical information to identify strengths and weaknesses of existing methods and controls.
- Manage incoming inquiries.
- Process daily cash receipts including preparation of the daily deposit (i.e. bank and/or remote check deposit).
- Create journal entries using QuickBooks
- Prepare subsidiary ledgers with supporting documentation and related reporting as necessary including reconciliation/research with donor database and gift processing department.
- Monitor Accounts Receivable aging for status and research account issues in a timely manner.
- Create and upload invoices to the accounting system.
- Support the month-end close.
- Improve processes and procedures and provide documented SOP's.
- Work cross functionally with other departments throughout the organization.
- Additional projects and reporting as needed
- Processing remits in Epic
- Retrieving remittances from payers website and posting to patients accounts
- Answering and handling customer phone calls
- Reconciling financial overpayment recoveries on remittances
- Manage ACH payments, verifying proper authorization and reconciling discrepancies.
Financial Counselor
Scotland Healthcare System
Laurinburg, NC
06.2005 - 05.2015
- Completed financial applications for low income or no income patients; also reviewing applications and referring patients to Medicaid worker to determine if patient eligible for Medicaid.
- Contacts physicians/office staff for clarification, if cases require clarification of diagnosis and/or tests)/procedure(s).
- Performs insurance eligibility/benefit verification, utilizing a variety of mechanisms (EDI transactions, web access and by calling payers) and documenting information within the appropriate registration system,
- Calculates patient liabilities and provides financial education, referring the patient to resource counseling, as required.
- Documents payments/actions in the patient accounting system and provides the patient with a payment receipt. Assists patient with payment arrangements as needed for remaining balance.
- Researches and documents any correspondence received related to assigned accounts
- Assess accounts for balance accuracy, confirm correct payer billed, and denials, and outstanding insurance request
- Answering customer phone calls from patients helping them to understand their payment liabilities and responding quickly and professionally
- Documenting patients accounts with appropriate adjustments and payments
- Collecting patients insurance information and verifying coverage before procedures
- Collecting patients deductibles, copays, and coinsurance payments prior to services
- Providing backup coverage for cashiers window
- Setting up patient payment arrangements for balances due
Education
Associate Degree - Biblical Studies
International School of Ministry
Laurinburg, NC03.2025
Associate Degree in Applied Science - Business Administration
Sandhills Community College
Pinehurst, NC06.1989
Skills
- Medical Records
- Accounts payable experience within healthcare industry
- Managing patient records
- Accounts receivable management
- Vendor payment report preparation
- HIPAA
- Healthcare billing management
- Financial data reconciliation
- Analysis skills
- Phone communication
- Payment posting in medical billing systems
- Clerical experience
- Debt collection
- General ledger reconciliation
- Typing
- Customer service
- Customer complaint resolution
- Microsoft Word
- Epic
- Client interaction via phone calls
- Microsoft Outlook
- Spreadsheets
- Strong organizational skills, detail oriented and results driven Able to manage multiple priorities while meeting tight deadlines A motivated self-starter with the ability to work independently and as part of a team
- Filing
- EMR/EHR
- Revenue cycle analyst experience in medical billing and coding
- Balance transfers
- Invoice payment processing
- Basic math
- Account reconciliation
- Revenue cycle management
- Medical claim denial management
- Accounts Receivable
- Processing cash transactions
- Cashiering
- Bank Reconciliation
- Credit card payment processing
- Invoice reconciliation
- Invoice matching
- Microsoft Excel
- QuickBooks
- Debt collection phone call
- Invoice dispute resolution
- Debt collection payment plan
- Medical explanation of benefits reviews
- Wire transfer payment processing
- Cash management
- Financial authorization process implementation
- Account analysis
- Hospital revenue cycle management
- Payment summary report preparation
- Medical Terminology
- ERP systems
- Insurance Verification
Personal Information
- Driving License: Driver's License
- Work Permit: Authorized to work in the US for any employer
Certification
Epic Certification, Present, Grant Certificate, August 2023 to Present, Driver's License
Languages
English
Timeline
Billing Specialist
Cape Fear Valley Medical Center
03.2026 - Current
Revenue Cycle Specialist
Scotland Healthcare System
05.2015 - 07.2025
Financial Counselor
Scotland Healthcare System
06.2005 - 05.2015
Associate Degree - Biblical Studies
International School of Ministry
Associate Degree in Applied Science - Business Administration
Sandhills Community College