Patricia Corbin
Cleveland,NC
Summary
Dynamic Office Coordinator at Novant Health, recognized for enhancing office efficiency and elevating client satisfaction through exceptional customer service and effective schedule coordination. Proven ability to manage sensitive information with strict confidentiality while training staff and optimizing workflows, contributing to a streamlined and productive work environment.
Professional administrative expert prepared for Office Coordinator roles with history of enhancing office productivity and supporting team success. Adept at managing schedules, coordinating meetings, and handling communications. Reliable team player who adapts to changing needs and focuses on achieving organizational objectives with strong organizational and interpersonal skills.
Experienced with managing office operations, scheduling, and administrative support. Utilizes efficient organizational skills and effective communication to ensure smooth office workflow. Track record of fostering collaborative environment and addressing challenges proactively.
Overview
14
14
years of professional experience
Work History
Office Coordinator
Novant Health Julian Road Outpatient Surgery Ctr
05.2022 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Tracked records, filed documents, and maintained communication between clients to manage office activities.
- Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
- Maintained strict confidentiality of sensitive information, upholding the highest level of professionalism at all times.
- Increased efficiency by regularly evaluating office workflows and recommending improvements as necessary.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Organized team workload and prioritized tasks to streamline office functions in deadline-driven environment.
- Reconciled account files and produced monthly reports.
- Developed training materials for new hires, streamlining the onboarding process and promoting consistent practices throughout the office.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored front areas so that questions could be promptly addressed.
Patient Access Registrar - Super User
Novant Health Rowan Medical Ctr - Outpatient Rehab
12.2014 - 05.2022
- Optimized appointment scheduling by accurately recording patient preferences and availability while balancing provider schedules.
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Determined patient financial needs and referred eligible patients to proper county, state, or federal agencies to obtain financial assistance.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Attended weekly facility meetings to discuss logistical issues and obtain updated procedural and insurance-related instructions.
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Ensured compliance with hospital protocols by staying current on industry regulations and attending regular training sessions.
- Contributed to a positive work environment by consistently providing exceptional customer service to both patients and colleagues.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Prepared and processed patient referrals and transfer requests.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office bookkeeping with insurance billing and patient payments.
Patient Access Registrar - Super User
Novant Health Rowan Medical Center
12.2010 - 12.2014
- Improved patient satisfaction by efficiently registering patients and verifying insurance information.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Upheld the highest standards of professionalism while interacting with diverse populations seeking medical assistance.
- Reduced errors in patient billing by carefully reviewing charges and ensuring accuracy before submission.
- Expedited emergency room admissions through rapid yet thorough collection of critical information.
- Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
- Ensured compliance with hospital protocols by staying current on industry regulations and attending regular training sessions.
- Increased patient trust by maintaining strict confidentiality of personal health information as per HIPAA guidelines.
- Assisted in training new Patient Access Registrars, sharing best practices for optimal performance.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Prepared and processed patient referrals and transfer requests.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Registered and verified patient records before triage with most up-to-date information.
- Managed office bookkeeping with insurance billing and patient payments.
Education
High School Diploma -
West Rowan High School
Mt. Ulla, NC06-2007
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
- Administrative support
Timeline
Office Coordinator
Novant Health Julian Road Outpatient Surgery Ctr
05.2022 - Current
Patient Access Registrar - Super User
Novant Health Rowan Medical Ctr - Outpatient Rehab
12.2014 - 05.2022
Patient Access Registrar - Super User
Novant Health Rowan Medical Center
12.2010 - 12.2014
High School Diploma -
West Rowan High School
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