Patricia Alba
Matthews,NC
Summary
Experienced with driving customer satisfaction through innovative service enhancements. Utilizes strong leadership skills to guide teams in delivering exceptional experiences. Track record of implementing strategic initiatives that improve customer loyalty and operational efficiency.
Overview
5
5
years of professional experience
Work History
Customer Experience Lead
Victoria's Secret
Charlotte, North Carolina
06.2024 - Current
- Cultivated positive relationships with customers to drive repeat business and enhance overall satisfaction levels.
- Managed inventory control processes, ensuring accurate stock levels and timely replenishments.
- Streamlined daily operations to enhance workflow efficiency and reduce downtime.
- Led recruitment efforts to identify top talent aligned with brand values.
Medical Receptionist
Cornerstone
Charlotte, North Carolina
02.2024 - 06.2024
- Greeted patients, scheduled appointments, and managed phone calls in a fast-paced medical office setting.
- Verified insurance information, collected co-payments, and maintained accurate patient records.
- Assisted with patient intake and discharge processes, including verifying necessary paperwork and updating medical histories.
Customer Experience Coordinator
TJX
Charlotte, North Carolina
01.2022 - 05.2024
- Tracked and analyzed customer interactions to identify trends and opportunities for improving service delivery.
- Maintained a database of customer feedback and testimonials to use for continuous improvement initiatives.
- Oversaw daily operations of the retail store, including staff scheduling, inventory management, and customer service.
Sales Associate
Ulta
Charlotte, NC
03.2021 - 01.2022
- Delivered exceptional customer service to enhance client satisfaction and loyalty.
- Developed visual merchandising displays to align with promotional strategies and boost sales.
- Trained new sales associates on product knowledge and effective sales techniques.
Education
High School Diploma -
Bourne High School
Massachusetts05-2020
Associate of Science - Biology
University of Hartford
Connecticut01.2022
Skills
- Team development
- Workforce development
- Enhancing customer experience
- Talent acquisition
- Team leadership
Accomplishments
- Head Coach Segment Accountability VS | December 2024
- Top performing manager since 12/24-present
Languages
Spanish - Expert
Timeline
Customer Experience Lead
Victoria's Secret
06.2024 - Current
Medical Receptionist
Cornerstone
02.2024 - 06.2024
Customer Experience Coordinator
TJX
01.2022 - 05.2024
Sales Associate
Ulta
03.2021 - 01.2022
High School Diploma -
Bourne High School
Associate of Science - Biology
University of Hartford