Patricia Aiken
Arden
Summary
Customer service expert with 15+ years of restaurant experience and additional warehouse, delivery/route-driving background, skilled in high-volume, fast-paced service environments. Guest focused and safety-conscious, adept at multitasking, point of sales systems, and resolving guest issues to drive satisfaction and repeat business. Seeks to apply dependable work ethic, strong communication, and operational reliability to a service-oriented role with opportunities for growth.
Overview
16
16
years of professional experience
Work History
Warehouse Order Picker and Packer
Eden Brothers
03.2026 - 05.2026
- Seasonal Employment packing delicate flower bulbs and seeds.
- Operated pallet jacks to efficiently move inventory throughout warehouse.
- Monitored quality control measures to ensure compliance with company standards during order processing.
- Accurately picked and packed customer orders according to specifications and deadlines.
- Collaborated with team members to streamline order fulfillment processes and improve workflow efficiency.
Server
Cracker Barrel
09.2024 - 10.2025
- Served guests by accurately taking orders and entering them into the POS to ensure timely service and order accuracy.
- Prepared salads, desserts, and set trays while managing multiple tasks to maintain smooth dining flow.
- Completed assigned daily side work to uphold cleanliness and operational readiness for shifts.
- Performed closing duties to secure the restaurant and complete end-of-day reconciliations.
- Trained new team members on service standards and POS procedures to accelerate onboarding.
- Resolved guest complaints promptly to restore satisfaction and secure repeat business.
Route Driver
Canteen
06.2024 - 09.2024
- Loaded delivery truck daily, organizing products to meet route schedules and reduce loading time.
- Maintained inventory levels and managed product distribution to ensure consistent stock availability for clients.
- Processed receipts, invoices, and cash accurately to support financial recordkeeping and reduce discrepancies.
- Communicated daily with clients to confirm orders and optimize product placement for their locations.
- Operated as a solo driver, completing routes efficiently while meeting safety and delivery standards.
Amazon Delivery Driver
Local Carolina Logistics LLC (LC Logistics, LLC)
07.2021 - 05.2023
- Operated delivery routes using route-planning devices to complete scheduled package drops with high accuracy.
- Loaded and organized daily freight in delivery van to optimize space and reduce handling time.
- Drove a large cargo van safely across routes, earning recognition for excellent driving safety.
- Achieved employee of the month by maintaining reliable on-time deliveries and positive performance feedback.
- Maintained high delivery accuracy and safety ratings, resulting in strong customer satisfaction and performance evaluations.
Server
Cracker Barrel
06.2010 - 07.2020
- Served guests by accurately entering orders into the POS to ensure timely service and higher order accuracy.
- Performed opening and closing duties to prepare and secure the dining room and kitchen for daily operations.
- Completed assigned side work to maintain cleanliness and operational readiness for each shift.
- Implemented safety procedures to maintain a safe environment for staff and guests, reducing incident risk.
- Resolved guest complaints promptly to restore satisfaction and secure repeat business.
Education
High School Diploma -
Rosman High School
Rosman, NCSkills
- Customer Service Focused (Expert), Safety Conscious, Adaptable, Multi-tasking, Problem Solving
- Order picking and processing
- Safe route driver
Timeline
Warehouse Order Picker and Packer
Eden Brothers
03.2026 - 05.2026
Server
Cracker Barrel
09.2024 - 10.2025
Route Driver
Canteen
06.2024 - 09.2024
Amazon Delivery Driver
Local Carolina Logistics LLC (LC Logistics, LLC)
07.2021 - 05.2023
Server
Cracker Barrel
06.2010 - 07.2020
High School Diploma -
Rosman High School