Patrica Throne

Delivered independent services to small business owners leveraging analysis to maximize company profits collaborating with local, state and federal elected government officials and law enforcement to harmonize city, county and federal ordinances

Manage, track, and administer warranty claims to guarantee payment of all monies owed. Verify and correct warranties. Transfer warranties as required after verification of home ownership. Record and apply received monies from claims and verify invoices before payment. Register and correct HVAC system warranties. Aid, assist, train and educate CSR's & managers about the Service Titan System software. Manage, organize, store and scrap warranty parts from residential and commercial customers. Manage and correct customer accounts and maintenance memberships.

Direct technicians, procure permits, register new HVAC systems, file warranties, provided external financing options, verified and recorded invoices for AP & AR and oversee payroll

Achieved cost savings by negotiating contracts and pricing with suppliers.

Procure HVAC and plumbing parts using negotiation tactics with vendors. Purchase new products and oversee inventory and stocking availability. Managed supplier relationships to ensure accurate and timely delivery of products. Obtain contractor permits for installation. Verify, file, track and transfer warranties. Maintain warehouse stock and organization.

Direct senior technicians to maximize revenue through strategic call assignments. Monitor and coach technicians to improve sales outcomes. Administer payroll management. Verify customer warranties. Manage, direct and update CSR's based on the daily needs of the company.

Throughout my tenure with the USMC, I held various roles. I provided educational support to students ranging from early education to high school. I counseled families preparing for EAS/PCS and deployment. Additionally, I served as a Family Readiness Officer and event planner.