Passhon Jones
Smithfield
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Certified Peer Support Specialist
Southlight Health Care
Smithfield
12.2022 - Current
- Assisted clients in developing coping skills and strategies to manage daily stressors.
- Interacted with family members of individuals and shared information regarding available community support services.
- Provided emotional support through actively listening and validating feelings expressed by clients during sessions.
- Transported individuals safely to support meetings and medical appointments.
- Counseled clients on physical and mental factors impacting personal success.
- Shared details regarding recovery and wellness principles focused on helping others struggling to stay focused on personal recovery journeys.
- Offered guidance on how to access housing, employment opportunities, and educational programs. Within the community.
Production Specialist
Johnston County Industries
Selma
04.2016 - 08.2020
- Classified defects from finished orders for record tracking and statistics.
- Ensured accurate and timely completion of production orders.
- Inspected finished products before they left the facility to ensure quality standards were met.
- Adhered to strict timelines while ensuring high-quality products were delivered on schedule.
- Completed day-to-day duties accurately and efficiently.
- Provided support when needed in order to meet tight deadlines.
Cashier
Family Dollar
Smithfield
07.2007 - 10.2008
- Answered customers' questions and provided information on store procedures or policies.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
Education
Associate of Arts -
Johnston Community College
Smithfield, NC08-2027
DSS Casewoker Course
Johnston Community College03-2025
Skills
- Client advocacy
- Crisis intervention
- Mental health support
- Active listening
- Community resource navigation
- Time management
- Team collaboration
Certification
- NC Fast Basic Navigation Course Certificate
- CPR Certification
- AED Certification
- NC Fast Energy Assistance Applications Certificate
- Wrap Certificate
- NC Assistance NC Fast Core Functions Certificate
- Energy Assistance Application Initial CIP and Subsequent Energy Applications Certificate
- Long-Term Care Applications Certificate
Timeline
Certified Peer Support Specialist
Southlight Health Care
12.2022 - Current
Production Specialist
Johnston County Industries
04.2016 - 08.2020
Cashier
Family Dollar
07.2007 - 10.2008
Associate of Arts -
Johnston Community College
DSS Casewoker Course
Similar Profiles
Nicholas J. SenutaNicholas J. Senuta
Chief Officer, Organizational Excellence at SouthLight HealthCareChief Officer, Organizational Excellence at SouthLight HealthCare
Sheila R. ChatmonSheila R. Chatmon
Medical Assistant at Southlight HealthcareMedical Assistant at Southlight Healthcare
Nikki VelezNikki Velez
Substance Abuse Counselor Intern at SouthlightSubstance Abuse Counselor Intern at Southlight