Paris Williamson
Charlotte
Summary
Results-driven professional with extensive experience in customer service and sales. Recognized for adaptability in dynamic environments and consistently achieving high customer satisfaction scores. Strong communication skills utilized to enhance client experiences and drive sales growth.
Overview
9
9
years of professional experience
Work History
Driver
Lyft And Uber
Charlotte
04.2022 - 04.2026
- Delivered exceptional customer service, contributing to high rider satisfaction during trips.
- Achieved consistently high customer scores due to exceptional service.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Communicated effectively with riders to confirm pickup locations and trip details.
- Navigated city streets efficiently to ensure timely passenger pickups.
- Adapted quickly to changing traffic conditions and road closures during drives.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Gathered passenger feedback to inform service improvements and enhance overall experiences.
Customer Service Representative, Sales Agent
GEICO, Government Employees Insurance
Indianapolis
12.2019 - 03.2022
- Achieved and exceeded metric goals in CSR and sales roles, demonstrating commitment to performance excellence.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with insurance inquiries and policy changes, enhancing understanding and satisfaction.
- Educated clients on policy options and coverage details.
- Facilitated resolution of customer complaints through effective communication and problem-solving.
- Utilized company software to manage customer accounts and information securely.
- Cultivated strong customer relationships through personalized assistance and support, fostering loyalty.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Sales Agent/Early Stage Collections Agent
ADT Security
Indianapolis
03.2019 - 12.2019
- Executed outbound calls to customers about overdue accounts, enhancing collection efforts.
- Monitored account statuses and followed up on delinquent payments diligently.
- Identified and pursued cross-selling opportunities for additional products and services, increasing overall sales potential.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Developed customized security solutions for residential customers.
- Conducted detailed assessments to identify client security needs and concerns.
- Presented product demonstrations to showcase features and benefits of security systems.
- Monitored industry trends and emerging technologies in security to inform product offerings and client recommendations.
Shift Leader, Buyer
Once Upon A Child Franchise
Indianapolis
07.2018 - 03.2019
- Managed inventory levels and organized merchandise displays for optimal presentation and relevance.
- Managed inventory levels by monitoring stock and ordering supplies to ensure product quality met standards before use or sale.
- Coordinated staff schedules, optimizing coverage during peak hours to enhance customer service.
- Trained and mentored new team members on store procedures and customer service standards.
- Implemented store promotions, facilitating effective communication among team members to drive sales.
- Evaluated employee performance, delivering individualized feedback and praise.
- Monitored cash handling procedures to maintain financial accuracy and security.
- Maintained an organized work environment by delegating tasks to staff as needed.
LTL Coordinator
SPOT, Inc.
Indianapolis
12.2017 - 04.2018
- Coordinated dispatch of matched orders to ensure timely deliveries.
- Communicated with carriers and shippers regarding pick-ups, deliveries, and missed loads to ensure clarity and timely action.
- Tracked freight for Dannon, AI, Mays Chemical, Mrs. Clark’s Foods, and Locker’s Unlimited to maintain shipment visibility.
- Conducted check calls to confirm timely arrival of planned/picked up loads.
- Creating Bill of Lading Volume Quotes.
Customer Service Representative
Lowe's
Indianapolis
11.2016 - 12.2017
- Resolved customer complaints and provided effective solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Guided customers through product inquiries and facilitated order placements to enhance shopping experience.
- Informed customers about available products and services during service and account management calls to drive sales.
- Maintained knowledge of store promotions and product offerings.
- Successfully assisted in launching department pilot for customer assistance via chat.
- Surpassed daily credit card application goals, contributing to overall department performance.
Education
Some College (No Degree) - English
Alabama A&M University
Normal, ALSkills
- Customer service
- Complaint resolution
- Problem solving
- Time management
- Verbal and written communication
Timeline
Driver
Lyft And Uber
04.2022 - 04.2026
Customer Service Representative, Sales Agent
GEICO, Government Employees Insurance
12.2019 - 03.2022
Sales Agent/Early Stage Collections Agent
ADT Security
03.2019 - 12.2019
Shift Leader, Buyer
Once Upon A Child Franchise
07.2018 - 03.2019
LTL Coordinator
SPOT, Inc.
12.2017 - 04.2018
Customer Service Representative
Lowe's
11.2016 - 12.2017
Some College (No Degree) - English
Alabama A&M University