PARIS SMITH
Greensboro
Summary
Resourceful Coordinator known for high productivity and efficient task completion. Specialize in project management, event coordination, and workflow optimization. Excel in communication, problem-solving, and time management, ensuring successful project outcomes through effective leadership and teamwork.
Overview
8
8
years of professional experience
Work History
Patient Care Advocate II
Health Dyne Specialty Pharmacy
Remote
12.2025 - Current
- Educated patients on available services and health resources.
- Provided emotional support and guidance to patients and families.
- Documented patient interactions and maintained accurate records.
- Resolved patient inquiries and complaints with empathy and professionalism.
Customer Service Representative II
Elevance Health
Remote
10.2024 - 10.2025
- Explained Medicaid benefits and services to clients in a clear manner.
- Coordinated with healthcare providers to ensure accurate service documentation.
- Analyzed data collected during the application process for accuracy prior to submission for review by supervisors or external auditors.
- Managed customer accounts and updated information in the database.
Data Entry Clerk
Firstsource
Remote
01.2024 - 10.2024
- Verified and corrected discrepancies in data entries for quality assurance.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Collected and organized information for entry, prioritizing entries to increase efficiency.
- Exceeded quality goals to support team productivity.
Pharmacy Technician
Gainwell Technologies
Remote
03.2023 - 10.2023
- Processed prescription orders accurately and efficiently for patient fulfillment.
- Educated patients on proper medication usage and potential side effects.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Supported pharmacy operations by answering phone calls and directing queries appropriately.
Pharmacy Technician
Harris Teeter
High Point
10.2020 - 09.2023
- Resolved customer complaints swiftly to enhance service satisfaction.
- Adhered to all HIPAA regulations regarding patient privacy and confidentiality.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Operated cash register to process payments from customers.
Prior Authorization Pharmacy Technician
Walgreens
Jamestown
03.2018 - 08.2023
- Processed prior authorization requests for prescription medications efficiently.
- Communicated with healthcare providers to gather necessary documentation for approvals.
- Maintained accurate records of authorization decisions and patient interactions securely.
Education
High School Diploma -
Ben L. Smith High School
Skills
- Prior authorization processing
- Insurance verification
- Healthcare reimbursement
- Patient scheduling
- Patient support
- Healthcare planning
- Patient engagement
- Client advocacy
- Medicaid
- Compliance monitoring
- Active listening
- Communication skills
Timeline
Patient Care Advocate II
Health Dyne Specialty Pharmacy
12.2025 - Current
Customer Service Representative II
Elevance Health
10.2024 - 10.2025
Data Entry Clerk
Firstsource
01.2024 - 10.2024
Pharmacy Technician
Gainwell Technologies
03.2023 - 10.2023
Pharmacy Technician
Harris Teeter
10.2020 - 09.2023
Prior Authorization Pharmacy Technician
Walgreens
03.2018 - 08.2023
High School Diploma -
Ben L. Smith High School