Paris Smith
Greensboro
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Tech,RX Call Center
11.2025 - Current
- Handling patient and provider phone calls related to prescriptions, insurance, and medication refills.
- Processing prescription requests, verifying insurance and patient information, resolving claims, assisting with prior authorizations, and acting as a liaison between patients, pharmacists, and insurance companies
- HIPPA
- Aetna, a CVS Health Company-Remote
Customer Service Representative II
Elevance Health
Winston-Salem
10.2024 - 10.2025
- Provided exceptional customer service to a high volume of customers, consistently maintaining a satisfaction rating
- Resolved customer inquiries and complaints in a timely and efficient manner, ensuring
- customer retention
- Managed customer accounts and updated information in the system.
- Handled escalated issues with professionalism and empathy.
- Documented customer interactions and maintained accurate records.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product selection, providing detailed information on features, benefits, and pricing
- Managed escalated customer issues by effectively de-escalating situations and finding satisfactory resolutions
- Maintained up-to-date knowledge of company products, policies, and procedures to better assist customers
- Insurance verification
- Medicaid claims/ Medicare
- HIPPA/ PHI
- IVR
- NC tracks
- Claims
- Prior authorizations
- Compass
- Referrals
- CPT coding
Data Entry Clerk
Firstsource
01.2024 - 10.2024
- Maintains database by entering new and updated customer and account information.
- Prepares source data for computer entry by compiling and sorting information.
- Establishes entry priorities.
- Processes customer and account source documents by reviewing data for deficiencies.
- Maintained and updated database records consistently to ensure data integrity.
- Utilized data management software for efficient information retrieval and organization.
- Reviewed documents for completeness and verified information against source documents.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Pharmacy Technician
Gainwell Technologies LLC
03.2023 - 10.2023
- Remain compliant with all PHI protocols and requirements including the handling of company confidential data according to policy and guidelines.
- Adheres to existing security policies and procedures.
- Complete necessary communication with providers regarding status of their claim submission or any other inquiries
- Explain POS claims adjudication, state Medicaid policies/guidelines and any other necessary information to providers
- Follow standard operating procedures to receive incoming calls and use learned knowledge and resources to resolve the call on initial contact
- Provide a positive experience when communicating with providers and members
- Processed medication orders accurately and efficiently for patient care.
- Assisted pharmacists in preparing and dispensing prescription medications.
- Operated pharmacy software to track prescriptions and manage patient information.
- Maintained cleanliness and organization of the pharmacy workspace and equipment.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
Customer Service Representative
Alorica- United Healthcare
Greensboro
10.2022 - 02.2023
- Listen to customer concerns, answer customer questions and provide information about the company's products and services.
- In some cases, customer service representatives may also take orders and set up new customer accounts.
- Assisted customers with inquiries regarding health insurance plans and services.
- Handled high-volume calls while ensuring quality service delivery consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Administrative Assistant
Vistar
Greensboro
07.2022 - 10.2022
- Directing communications between colleagues and customers, organizing schedules and events, entering data, bookkeeping, maintaining office equipment
- Managed office supplies and inventory for efficient daily operations.
- Assisted in preparing documents and reports for internal communications.
- Maintained filing systems to ensure organized access to information.
- Communicated with vendors to resolve issues and order supplies.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Handled confidential documents in an organized fashion according to established protocol.
- Maintained office supplies inventory by checking stock to determine inventory level.
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
Customer Service Representative
First Horizon Bank
Winston-Salem
04.2022 - 07.2022
- Help customers with complaints and questions, give customers information about products and services, take orders, and process returns.
- By helping customers understand the product and answering questions about their reservations, they are sometimes seen as having a role in sales.
- Handled high-volume calls while ensuring quality service delivery consistently.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
FC Associate I
AMAZON
Kernersville
01.2022 - 03.2022
- Receiving and processing incoming stock and materials, picking and filling orders from stock, overseeing the packing and shipping of orders, and/or managing, retrieving, and organizing stock.
- Collaborated with team members to streamline packaging processes.
- Assisted in loading and unloading shipments to optimize workflow.
- Scanned incoming products with radio-frequency scanners and entered products into inventory management system for smooth stock tracking and customer order fulfillment.
- Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed and shipped orders to customers with speed and precision.
Lab Assistant (Contract)
Aurora Diagnostics
Greensboro
11.2021 - 01.2022
- Preparing test samples, keeping lab records and documenting test findings, collecting COVID specimens from patient
- Conducted routine laboratory tests following established protocols and safety guidelines.
- Prepared and processed clinical samples for analysis using standard operating procedures.
- Maintained laboratory equipment, ensuring proper calibration and functionality.
- Managed inventory of supplies, ensuring availability of necessary materials for testing.
- Obtained samples for testing following standard protocols.
PERSONNEL PROCESSING ASSOCIATE (CONTRACT)
United States Postal Service
Greensboro
09.2021 - 11.2021
- Processes, updates and maintains personnel transactions in support of the administration of human resources programs.
- Provides information, guidance, assistance, and instruction to employees on human resource matters in a call center environment.
- Processed incoming and outgoing mail efficiently.
- Monitored inventory of mailing supplies for operational needs.
- Handled customer inquiries regarding mail services effectively.
- Updated documentation related to departmental policies and procedures as needed.
Pharmacy Technician (Contract)
Guardian Pharmacy
Kernersville
08.2021 - 09.2021
- This includes turning on equipment such as computers, scales, printers and fax machines.
- They must also sterilize the counter tops, scales, pill counting trays, and other medication measuring devices.
- Administrative and bookkeeping tasks, inventory control, stocking shelves, and data entry.
- Pharmacy technicians are detail oriented.
- They work well in fast-paced conditions, and they have strong customer service skills
- Dispensed medications accurately following prescription guidelines.
- Assisted pharmacists with patient consultations and medication inquiries.
- Managed inventory levels to ensure availability of medications and supplies.
- Processed insurance claims and resolved billing issues efficiently.
- Collaborated with healthcare providers to clarify prescriptions and treatment plans.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
Pharmacy Technician
Harris Teeter
High Point
10.2020 - 08.2021
- This includes turning on equipment such as computers, scales, printers and fax machines.
- They must also sterilize the counter tops, scales, pill counting trays, and other medication measuring devices.
- Administrative and bookkeeping tasks, inventory control, stocking shelves, and data entry.
- Pharmacy technicians are detail oriented.
- They work well in fast-paced conditions, and they have strong customer service skills.
- Operated pharmacy software to track prescriptions and manage patient information.
- Educated patients on medication usage, side effects, and safety precautions.
- Maintained cleanliness and organization of the pharmacy workspace and equipment.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Managed filing of prescriptions, both electronically and manually.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
Pharmacy Technician
Walgreens
Jamestown
03.2018 - 02.2020
- Assisted pharmacists in preparing and dispensing prescription medications.
- Maintained cleanliness and organization of the pharmacy workspace and equipment.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Managed filing of prescriptions, both electronically and manually.
- Restocked shelves with new supplies of medications as needed.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
- Received payment from customers and processed credit card transactions when necessary.
- Verified prescriptions and drug labels, documents and packages.
- Provided customer service to patients by answering questions about medications and health-related topics.
Reservationist (Contract)
Transdev/call center
Greensboro
07.2017 - 12.2017
- Answers customer calls and inputs all customer rides using a computerized scheduling system.
- Enters new customer information or changes into the system
- Provides customer service with late vehicle service, verifying 'No Shows' and assisting riders with resolving service-related complaints
- Creates daily manifests for paratransit drivers based on customer demands.
- Reviews manifests created by less experienced reservationists to ensure that routes are logical and efficient based on customer needs
- Managed customer inquiries through various communication channels efficiently.
- Scheduled and confirmed reservations for transportation services accurately.
- Processed changes and cancellations for existing reservations promptly.
- Provided exceptional customer service to enhance client satisfaction consistently.
- Maintained up-to-date knowledge of service routes and schedules regularly.
- Assisted customers in making reservations over the phone and online.
Data Entry Clerk (Contract)
One Source Documents Resources
Greensboro
06.2017 - 07.2017
- Verifies entered customer and account data by reviewing, correcting, deleting or reentering data.
- Prepares source data for computer entry by compiling and sorting information and establishing entry priorities.
- Maintains customer confidence and protects operations by keeping information confidential.
- Entered data into company database with accuracy and attention to detail.
- Verified and corrected discrepancies in data entries to maintain integrity.
- Maintained organized filing systems for easy retrieval of documents.
- Assisted team members with data entry tasks to ensure timely completion.
- Collaborated with departments to gather necessary information for data accuracy.
- Performed data entry from paper documents, emails, and other sources into computer systems.
Office Support (Substitute)
Guilford County Schools
Greensboro
10.2016 - 01.2017
- Answered main phone lines, directed calls and addressed basic and complex questions.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voicemail systems and personal computers.
- Maintained and updated filing, inventory, mailing, and databases systems, either manually or using a computer.
- Communicated with principal, employees, students and other individuals to answer questions, disseminate or explain information and address complaints.
- Opened, sorted, and routed incoming mail, answered correspondences, and prepare outgoing mail.
- Perform other assigned related duties as needed
- Filed and maintained records.
- Provided information regarding facility and billing options.
- Adhered strictly to confidentiality policies when dealing with sensitive information related to student records.
- Ensured that the curriculum was being followed as required by the school district.
- Monitored attendance records, enforced rules regarding tardiness or absences, and completed incident reports when necessary.
- Established and enforced rules for behavior and procedures to maintain order among students.
Cashier (Student Bookstore)
GTCC
Greensboro
08.2012 - 05.2016
- Greet those entering establishment, determined nature and purpose of visit and directed or escorted them to specific destinations.
- Answered customers questions and gave information regarding the nature of their business
- Accepted payments from students based on the student accounts/vouchers and provided them with receipts.
- Maintained clean and organized checkout area for smooth operations.
- Handled cash, credit, and digital payments securely.
- Managed inventory levels by restocking items as needed.
- Trained new cashiers on company policies and procedures.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Greeted customers and answered any questions they had about the store's products and services.
Customer Service Clerk
Walgreens
Greensboro
11.2010 - 10.2014
- Accurately maintain all cash handling at registers.
- Greet customers as they entered the establishment, determined nature and purpose of visit and directed or escorted them to specific destinations.
- Answering main phone lines, direct calls and address basic questions.
- Provide excellent customer service by assisting customers with purchase recommendations and general enquiries.
- Processed transactions accurately using point-of-sale systems.
- Maintained clean and organized store displays and shelves.
- Handled customer complaints with patience and professionalism.
- Stocked merchandise efficiently to meet customer demands.
- Maintained front check out area to keep traffic flows running smoothly and efficiently.
- Greeted customers and provided assistance with inquiries.
- Performed cashier duties including processing credit card payments and issuing receipts.
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
Education
High school diploma -
Ben L Smith High School
Greensboro, NC 08.2004 - 06/2008
Skills
- Insurance claim issue resolution
- HIPAA
- Cash handling
- Insurance third-party billing
- Prescription order interpretation
- Medical terminology
- Correct Prescription Errors
- Patient interaction
- Salesforce
- Dispensing prescriptions
- Ordering medications
- Prescription processing
- Typing
- Microsoft Outlook
- Pharmacy technician experience
- Customer service
- Pharmacy customer complaint resolution
- Cash register
- Data entry
- Prescription labeling
- Prescription intake
- Patient service
- Insurance prior authorization
- Prescription verification
- Insurance claim form preparation
- Data Entry
- Microsoft Office
- Fax Machines
- Copier Machine
- Proficient with 10-key calculator
- RX connect
- CRM
- Five 9 soft phone
- Insurance
- Pharmacy technician
- Third party insurance
Certification
- Driver's License, 03/01/24, 05/31/28
- Registered Pharmacy Technician, 11/01/25, 12/31/26, Registered pharmacy technician for the state of Florida license # 132216
- PTCB Certification, 12/01/24, 12/31/25, PTCB for the state of NORTH CAROLINA license # 54956
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Tech,RX Call Center
11.2025 - Current
Customer Service Representative II
Elevance Health
10.2024 - 10.2025
Data Entry Clerk
Firstsource
01.2024 - 10.2024
Pharmacy Technician
Gainwell Technologies LLC
03.2023 - 10.2023
Customer Service Representative
Alorica- United Healthcare
10.2022 - 02.2023
Administrative Assistant
Vistar
07.2022 - 10.2022
Customer Service Representative
First Horizon Bank
04.2022 - 07.2022
FC Associate I
AMAZON
01.2022 - 03.2022
Lab Assistant (Contract)
Aurora Diagnostics
11.2021 - 01.2022
PERSONNEL PROCESSING ASSOCIATE (CONTRACT)
United States Postal Service
09.2021 - 11.2021
Pharmacy Technician (Contract)
Guardian Pharmacy
08.2021 - 09.2021
Pharmacy Technician
Harris Teeter
10.2020 - 08.2021
Pharmacy Technician
Walgreens
03.2018 - 02.2020
Reservationist (Contract)
Transdev/call center
07.2017 - 12.2017
Data Entry Clerk (Contract)
One Source Documents Resources
06.2017 - 07.2017
Office Support (Substitute)
Guilford County Schools
10.2016 - 01.2017
Cashier (Student Bookstore)
GTCC
08.2012 - 05.2016
Customer Service Clerk
Walgreens
11.2010 - 10.2014
High school diploma -
Ben L Smith High School
08.2004 - 06/2008