Paris Muskelly

• Explain claims process step by step to customers
• Answer multiple incoming calls and make multiple outbound calls
• Help process and issue payments to customers
• Pay close attention to details
• Gather information about accidents and set up rental and repair
• Resolve customer complaints and issues
• Ensure a smooth positive customer experience
• Multitasking

Provide updates and solutions to customers

• Answer inbound calls and assist customers with various needs and questions
• Resolve customer inquiries, complaints, and issues providing insightful solutions
• Research assistance requested and offered accurate information to resolve issues and respond to inquiries
• Return customer calls and responded to inquiries and complaints
• Navigate through multiple computer systems
• Troubleshooting
• Greet and receive customers in a welcoming manner
• Responsible for assisting customers throughout the buying process
• Exceeded sales targets and expectations

• Find solutions to maintain and grow relationships with existing customers that was looking to downgrade or disconnect services
• Answer multiple incoming calls
• Show empathy and focus on customer experience
• Have the ability to multitask
• Resolve customer issues and complaints