PAOLA KELLER
Charlotte,NC
Summary
As a goal-driven professional, I have a proven track record of exceeding targets and driving success in dynamic environments. I blend strategic insight with practical experience to develop meaningful solutions and communication strategies that enhance organizational performance. My focus is on creating value not only for the organization but also for the community we serve. Through effective leadership and innovative problem-solving, I aim to foster a culture of continuous improvement and collaboration.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Operations Manager
Latin Americans Working for Achievement (LAWA)
03.2023 - Current
- Collaborate with the President and CEO, and Program Manager to guarantee that all programs are of high quality and sustainable.
- Occasionally assist the CEO with writing grants and sponsorship proposals.
- Generate content and oversee all social media channels, including website design and management of the CRM platform.
- Partner with the CEO and Marketing Committee to develop marketing communications, sponsorship packages, and plan fundraising events.
- Prepare all necessary reports (financial and social media) and documentation for the Board of Directors’ monthly meetings.
- Support the Accounting team by reviewing all financial statements for discrepancies before forwarding them to the CEO and the Board Treasurer on a monthly basis.
- Ensure that payment and donation platforms (such as OneCause, PayPal, Eventbrite) operate efficiently and are accurately recorded in QuickBooks.
- Process invoices related to donations and sponsorships.
- Handle payments to vendors and contractors (e.g., monthly office lease, telephone service provider, etc.) as needed.
Client Support Manager
Bermuda Sands Apparel
05.2021 - 03.2023
- Enhanced Contractor and Order Processing systems to improve efficiency for over 12 employees.
- Led the revival of business relations with Mexico, generating an average of $20K annually.
- Oversaw a customer service department consisting of five employees in both the U.S. and Guatemala.
- Supported over 28 sales representatives across the U.S. and Mexico.
- Generated performance and forecast reports for the Accounting, Production, and Coloring departments.
- Streamlined order delivery turnaround times, minimizing delays and cancellations.
- Managed the E-commerce account for Bermuda Sands online store, processing orders and assisting customers with payments, returns, and inventory updates.
- Established new B2B accounts and coordinated credit application requests.
- Directed a team of four in the Art department to ensure coloring and follow-up deadlines were consistently met.
Key Account Specialist
Bermuda Sands Apparel
10.2018 - 11.2021
- Provided assistance to customers and sales representatives across 10 states in the U.S.
- Processed over 150 orders weekly from 11 sales representatives in both the U.S. and Mexico.
Personal Banker I
Fifth Third Bank
11.2019 - 05.2021
- Presented financial options to customers to help them create both short- and long-term financial plans.
- Developed a One-Stop-Shop for customers by connecting them with business partners.
- Assisted my team with processing customer transactions as necessary.
- Managed a designated list of existing and potential business customers, ensuring excellent satisfaction while achieving individual and team production goals.
Sales Representative
Korollarium LLC DBA Greenchoice Flowers
10.2016 - 03.2017
- Fostered the establishment of business relationships with potential buyers across five states in the U.S.
- Made process improvements that resulted in a weekly sales increase of $1,000.
- Elevated the company's marketing efforts by creating catalogs, price lists, and regularly updating social media content.
CRM assistant (Contractor)
Roche Pharmaceuticals
07.2016 - 09.2016
- Successfully collected 98% of company and regional data, significantly enhancing all business sectors and client relationships while acting as the Training Coordinator for "Data Quality 2016".
- Developed three video tutorials for an internal Marketing and Communication campaign aimed at improving data updates managed by 15 sales representatives and data providers.
Education
Bachelor of Science - Marketing
Universidad San Francisco De Quito
Ecuador01.2016
Skills
- Customer relationship management (CRM)
- Microsoft office expertise
- Graphic and media design
- Planning and implementation
- Corporate partnerships
- Communication improvements
Accomplishments
- Promoted to Full-time Operations Manager after 9 months with LAWA.
- Secured over $20,000 in sponsorships for the organization to support programming initiatives.
- Boosted the number of followers on social media platforms by 254%.
Certification
- Inbound Certified, 04/2016
- Graphic Design & Illustration using Adobe Illustrator, 03/2015
- Visual Communication using Adobe Photoshop CS6, 05/2015
Languages
Spanish
Native or Bilingual
English
Full Professional
Korean
Elementary
Timeline
Operations Manager
Latin Americans Working for Achievement (LAWA)
03.2023 - Current
Client Support Manager
Bermuda Sands Apparel
05.2021 - 03.2023
Personal Banker I
Fifth Third Bank
11.2019 - 05.2021
Key Account Specialist
Bermuda Sands Apparel
10.2018 - 11.2021
Sales Representative
Korollarium LLC DBA Greenchoice Flowers
10.2016 - 03.2017
CRM assistant (Contractor)
Roche Pharmaceuticals
07.2016 - 09.2016
- Inbound Certified, 04/2016
- Graphic Design & Illustration using Adobe Illustrator, 03/2015
- Visual Communication using Adobe Photoshop CS6, 05/2015
Bachelor of Science - Marketing
Universidad San Francisco De Quito
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