Pansy McLeish
Durham
Summary
Motivated MSW experienced in patient care and discharge coordination. Delivered comprehensive assessments and developed individualized care plans that advocated for patients and families. Collaborated with multidisciplinary teams to navigate complex systems, ensuring effective resource coordination and optimal client outcomes.
Overview
26
26
years of professional experience
1
1
Certification
1
1
Language
Work History
Special Assistance-In Home Case Manager (Contract)
Alamance County DSS
Burlington
12.2024 - 07.2026
- Managed a caseload of over 40 special assistance clients, conducting thorough in-home assessments to evaluate their needs, functional status, and capacity for safe, independent living.
- Devised and executed individualized care plans in collaboration with clients, families, and caregivers, prioritizing goals for wellness and autonomy.
- Monitored and evaluated client progress through regular home visits and follow-ups, ensuring needs were met effectively and in adherence to program requirements.
- Delivered ongoing counseling, crisis intervention, and de-escalation services to individuals facing acute mental health episodes, enhancing their stability and safety.
- Collaborated with medical providers, therapists, and housing authorities to address systemic barriers preventing access to care for vulnerable populations.
- Maintained detailed and accurate documentation within COMPASS, achieving 100% compliance with HIPAA and state regulatory standards.
- Preserved meticulous, confidential client records and managed all requisite documentation.
- Facilitated responsible use of program funds by guiding clients in budgeting and reviewing financial documentation, supporting their financial independence.
- Assessed patient eligibility by scrutinizing medical and clinical documentation, such as forms, and evaluating diagnoses.
Special Assistance-In Home Case Manager-Social Worker II (Contract)
Johnston County DSS
Smithfield
09.2023 - 11.2024
- Oversaw an active caseload of over 30 high-risk clients, performing comprehensive bio-psychosocial assessments to identify risks, needs, strengths, and goals.
- Identified and engaged providers, facilities, and external healthcare organizations across the continuum of care, fostering positive relationships with clients, families, and an interdisciplinary treatment team.
- Coordinated comprehensive care plans for individuals, addressing mental health, housing, medical, and essential service needs.
- Conducted assessments aligned with person-centered service plans to support adults and communities, facilitating safe and independent community living through resource budgeting.
- Collaborated closely with clients, caregivers, families, providers, and community agencies to connect adults with services promoting optimal functioning.
- Delivered individualized assistance to enhance and maintain quality client care.
Foster Care Social Worker
Durham County Department of Social Services
Durham
01.2016 - 08.2018
- Investigated and assessed referrals concerning neglect and abuse, orchestrating safety plans for more than 40 families concurrently.
- Championed clients' rights in court proceedings and school IEP meetings, ensuring protection of their legal and educational rights.
- Facilitated family team meetings, mediating conflicts and integrating youth and family preferences into action plans to promote collaborative decision-making.
- Connected clients to essential community resources, including housing assistance, SNAP benefits, and mental health treatment, enhancing their stability and well-being.
- Coordinated multi-agency support initiatives that reduced client risk factors by 40% over a 12-month period.
Foster Care Social Worker
New York Foundling
New York
10.2013 - 09.2015
- Managed caseload of 25-30 foster children, conducting monthly home visits to ensure safety and well-being.
- Managed a caseload of 25-30 foster children, conducting monthly home visits to ensure safety, well-being, and adjustment.
- Delivered crisis intervention and ongoing support to foster families, successfully averting over 10 placement disruptions annually.
- Developed and implemented Individualized Service Plans (ISPs), collaborating with therapists, schools, and medical providers.
- Delivered crisis intervention and ongoing support to foster families, averting over 10 placement disruptions annually.
Pediatric Case Manager/Early Intervention Coordinator
St. Mary's Hospital for Children
Bayside
01.2001 - 09.2013
- Managed a caseload of 20-25 pediatric post-acute care children.
- Formulated, executed, and monitored individualized care plans in partnership with multidisciplinary healthcare teams and the patient's family.
- Connected families with essential community services, including housing assistance, financial support, specialized therapies, and transportation, enhancing their access to necessary resources.
- Provided brief counseling, grief support, and crisis intervention, helping children and families navigate acute or chronic medical diagnoses effectively.
- Facilitated safe transitions from inpatient units to home care or outpatient facilities by ensuring all necessary medical equipment and follow-up appointments were secured.
- Liaised among family, medical staff, educational institutions, and legal systems to uphold child's rights and best interests, ensuring coordinated support.
- Maintained accurate, confidential, and detailed case records pertaining to patient progress and interventions.
Education
Master of Social Work - Social Work
North Carolina Central University
DurhamSkills
- Psychosocial Assessments
- Crisis management
- Discharge Planninggggggggg
- Case management
- Multidisciplinary teamwork
- Problem solving
- Case documentation
- Time management
- Organizational multitasking
- Problem solving
- Conflict resolution
- Active listening
Accomplishments
- Achieved leadership success by completing documentation with accuracy and efficiency.
- Achieved desired outcome through effectively helping with training new staff.
- Collaborated with team of six members in the development of Program Assessment.
- Documented and resolved backlogs in documentation which led to higher score in state audit.
Certification
BLS Certified.
magna cum laude
Host Community Workshops for the elderly.
Assist with client feedback survey.
Assist in coming up ideas with designing flyer.
Teach workshop and budgeting/job skills for clients in the community.
Languages
English
Full Professional
Timeline
Special Assistance-In Home Case Manager (Contract)
Alamance County DSS
12.2024 - 07.2026
Special Assistance-In Home Case Manager-Social Worker II (Contract)
Johnston County DSS
09.2023 - 11.2024
Foster Care Social Worker
Durham County Department of Social Services
01.2016 - 08.2018
Foster Care Social Worker
New York Foundling
10.2013 - 09.2015
Pediatric Case Manager/Early Intervention Coordinator
St. Mary's Hospital for Children
01.2001 - 09.2013
Master of Social Work - Social Work
North Carolina Central University