Pandora Gavin
Garner
Summary
Experienced with legal research, document preparation, and client communication. Utilizes thorough understanding of family law to assist in case management and trial preparation. Knowledge of court procedures and legal documentation ensures efficient support for attorneys.
Overview
16
16
years of professional experience
Work History
Human Resources Specialist
Family First Support Center
05.2021 - Current
- Reviewed employment-related paperwork against standards for completion and necessary supporting documentation.
- Organized and conducted orientation sessions, job skills training, and other employee development initiatives.
- Provided guidance on performance management processes, such as goal setting, evaluations, and improvement plans.
Billing Specialist
Tru Compassion Homecare
05.2020 - Current
- Researched and resolved billing discrepancies to enable accurate billing.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Proactively addressed potential billing discrepancies by conducting pre-billing audits.
- Monitored outstanding invoices and performed collections duties.
Special Needs Family Advisor
United Health Care
04.2018 - 04.2020
- Provided case management and coordinated outreach services to families
- Provided resources to families with children with developmental disabilities
- Maintained special record regarding special education issues.
PSA Surgical Coordinator
The Gynecology/Oncology Center
10.2016 - 05.2018
- Utilized Epic, OR Manager, and Outlook to schedule and post surgeries
- Contacted insurance companies to insurance companies regarding authorizations and pre-certs for upcoming procedures
- Provided administrative support for two doctors while maintaining workflow under pressure
- Obtained, scanned, and filed medical records
Customer Service
United Health Care
10.2015 - 10.2016
- Answered multiple calls utilizing systems to connect members to the correct department
- Provided members with basic knowledge of HMO, EPO, and PPO insurance plans
- Documented all information according to standard operating procedures to ensure customer needs are met.
Flight Attendant
Republic Airlines
10.2014 - 10.2015
- Demonstrated safety and emergency procedures to enhance and implement flight safety
- Handled special accommodations for children, elderly, and the disabled.
Administrative Assistant
Burkely Communities
02.2013 - 07.2014
- Utilized Appfolio, Microsoft Word, and Excel to upload and process work orders
- Utilized third party systems to perform data entry for prospects
- Worked close with management to coordinate move-ins and move outs.
Office Clerk
Lowes Food
10.2009 - 04.2013
- Promoted strong customer service relations by greeting customers, communicating with customer service leaders, and corresponding with store managers
- Addressed incorrect orders and resolved customer disputes in a timely and professional manner
Education
Bachelor of Arts (B.A.) - Criminology
The University of North Carolina at Greensboro
Greensboro, NC05.2023
Skills
- Client communication
- Database Research
- Proofreading
- Records Management
- Office administration
- Legal Research
- File management
- Document drafting
- Case coordination
- Guardianship matters
- File organization
- Proficient in MS office
- Case summaries
Timeline
Human Resources Specialist
Family First Support Center
05.2021 - Current
Billing Specialist
Tru Compassion Homecare
05.2020 - Current
Special Needs Family Advisor
United Health Care
04.2018 - 04.2020
PSA Surgical Coordinator
The Gynecology/Oncology Center
10.2016 - 05.2018
Customer Service
United Health Care
10.2015 - 10.2016
Flight Attendant
Republic Airlines
10.2014 - 10.2015
Administrative Assistant
Burkely Communities
02.2013 - 07.2014
Office Clerk
Lowes Food
10.2009 - 04.2013
Bachelor of Arts (B.A.) - Criminology
The University of North Carolina at Greensboro
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