Pan San "Sunny"
Chapel Hill
Summary
Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.
Overview
4
4
years of professional experience
Work History
Private Nanny
James Ho
Chapel Hill
03.2025 - Current
- Coordinated schedules for playdates, outings, and other family events.
- Communicated effectively with parents regarding children's daily progress.
- Communicated with parents regularly to discuss progress, concerns and any other issues related to the care of their children.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
Private Nanny
Susan Holmes
Durham
05.2024 - 07.2025
- Developed trusting relationships with children to foster a positive atmosphere.
- Maintained a safe, healthy and nurturing environment for the children in their home.
- Monitored developmental milestones of each child under my care.
- Managed schedules for multiple families simultaneously without compromising quality of care given to each individual family.
Server
Mi Cabana
Chapel Hill
03.2023 - 07.2024
- Resolved customer complaints promptly to enhance guest satisfaction.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Social Media Content Creator
Burmese Hot Bowl
Chapel Hill
05.2022 - 08.2022
- Developed engaging social media content across multiple platforms.
- Researched trending topics to enhance audience engagement and relevance.
- Monitored social media channels for customer feedback and inquiries.
- Created engaging, original content including posts, videos, and graphics tailored to specific platform requirements.
Cashier
Food Lion
Carrboro
04.2021 - 12.2021
- Assisted customers with product inquiries and provided exceptional service.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and answered any questions they had about the store's products and services.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Education
Associate of Arts - Business Administration And Management
Durham Technical Community College
Durham, NC12-2026
High School Diploma -
Chapel Hill High School
Chapel Hill, NC06-2021
Skills
- Customer service
- Time management
- Effective communication
- Team collaboration
- Schedule management
- Call handling
- Customer relationship management
- Providing customer support
- Gathering information
- Email and telephone decorum
- Listening skills
Languages
Spanish
Limited
Burmese
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Private Nanny
James Ho
03.2025 - Current
Private Nanny
Susan Holmes
05.2024 - 07.2025
Server
Mi Cabana
03.2023 - 07.2024
Social Media Content Creator
Burmese Hot Bowl
05.2022 - 08.2022
Cashier
Food Lion
04.2021 - 12.2021
Associate of Arts - Business Administration And Management
Durham Technical Community College
High School Diploma -
Chapel Hill High School