Pamela J Summerfield
Goldston
Summary
Dynamic customer service professional with extensive experience at U Haul Moving & Storage, excelling in cash handling and customer relationship management. Proven ability to resolve complaints efficiently and enhance customer satisfaction. Skilled in product knowledge and sales transactions, consistently delivering exceptional service and fostering positive client interactions.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier
Flowers Jamestown
Sanford
03.2025 - Current
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Complied with all health and safety regulations while performing job duties.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
Demonstrator
Cross mark
Springfield
11.2022 - 06.2024
- Provided customer service and answered customer questions about the products being demonstrated.
- Ensured compliance with all applicable laws and regulations when demonstrating products.
- Explained technical aspects of products to customers in a clear and concise manner.
- Assisted with planning trade show booths by designing eye-catching displays that showcased the company's offerings.
- Managed inventory of demonstration materials and supplies, ensuring they were always stocked and ready for use at events or shows.
- Handed out samples, informational brochures, and coupons to customers.
- Kept demonstration working space organized, clean, and hygienic at all times.
- Presented and handled samples to meet merchandising standards, promotional requirements and sanitation practices.
Customer Service Representative
U Haul Moving & Storage
Buford
09.2021 - 04.2022
- Resolved customer complaints promptly and efficiently.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Machine Operator
Mouintaire Farms
Siler City
11.2018 - 03.2021
- Load raw materials into machines according to specified measurements.
- Carry out regular safety checks on machinery prior to operation.
- Maintain records of completed work and production data including volume produced and time required for each task.
- Observe machine operations to detect any problems or defects in the finished product.
- Inspect finished workpieces to ensure conformance with specifications.
- Comply with company policies regarding quality control procedures.
- Monitor the feed and speed of machines during the machining process.
- Unload finished products from machines onto conveyors or other transport systems.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Record production information such as quantities produced and materials used on daily logs.
Ticket Booth Operator
Jordan Lake State Park
Apex
04.2015 - 09.2018
- Greeted customers and answered inquiries about products.
- Maintained cleanliness of booth area throughout shift.
- Managed the opening and closing of the booth area each day.
- Provided excellent customer service at all times.
- Resolved customer complaints in a timely manner.
- Balanced daily sales receipts against cash drawer totals.
- Adhered to company policies regarding payment methods accepted.
Education
Associate of Arts - Health Administration
Brown Mackie College
Atlanta, GA02-2014
High School Diploma -
Sequoyah High School
Doraville, Georgia05-1977
Skills
- Cash handling
- Customer inquiries
- Product knowledge
- Sales transactions
- Health and safety
- Customer relationship management
Timeline
Customer Service Cashier
Flowers Jamestown
03.2025 - Current
Demonstrator
Cross mark
11.2022 - 06.2024
Customer Service Representative
U Haul Moving & Storage
09.2021 - 04.2022
Machine Operator
Mouintaire Farms
11.2018 - 03.2021
Ticket Booth Operator
Jordan Lake State Park
04.2015 - 09.2018
Associate of Arts - Health Administration
Brown Mackie College
High School Diploma -
Sequoyah High School
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