Pamela Royal
Wilkesboro,NC
Summary
Dynamic Production Supervisor with a proven track record at Tyson Foods, enhancing worker output and safety through effective team evaluation and problem-solving. Skilled in quality assurance and customer conflict resolution, I excel in fast-paced environments, driving operational efficiency and fostering team collaboration to achieve production goals.
Overview
28
28
years of professional experience
Work History
Production Supervisor
Tyson Foods
11.2020 - Current
- Set and enforced performance-oriented production approach, significantly increasing worker output and reducing safety incidents.
- Evaluated team member performance regularly to identify and resolve productivity concerns.
- Prepared in advance for and addressed production problems, material deficits, equipment failures, and unavoidable delays.
- Accomplished targets and met demand by assessing equipment performance, reviewing materials supplies, and organizing manpower.
Team Lead
Tyson Foods
07.2017 - 11.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Breast Trimmer
Tyson Foods
09.2005 - 07.2017
- Used hand tools to complete delicate work.
- Ran high-speed mold machines, grinders and cutters.
- Removed unwanted or unneeded materials off desirable products.
- Maintained safety practices and quality controls.
Research and Distribution
Wachovia Bank
01.1998 - 06.2004
- Managed and serviced ATM accounts, ensuring accurate transaction processing and account reconciliation
- Identified, researched, and resolved accounting discrepancies to maintain financial accuracy
- Verified and validated bank account information in compliance with internal controls and regulatory standards
- Provided customers with copies of processed checks and detailed account transaction printouts upon request
- Delivered personalized, one-on-one customer service to address banking needs and resolve account inquiries
- Performed check encoding and corrected teller processing errors to ensure accurate financial records
- Collaborated with branch staff to improve operational efficiency and reduce processing discrepancies
Education
High School Diploma -
East Wilkes High School
Ronda, NCSkills
- Excellent verbal and written communication
- Active listening and empathy
- Customer conflict resolution and de-escalation
- Multitasking in fast-paced environments
- Accurate data entry and documentation
- Problem-solving and critical thinking
- Time management and prioritization
- Adaptability and resilience
- Team collaboration
- Professional phone etiquette
- Quality assurance and compliance awareness
- Basic troubleshooting skills
- Customer retention
Timeline
Production Supervisor
Tyson Foods
11.2020 - Current
Team Lead
Tyson Foods
07.2017 - 11.2020
Breast Trimmer
Tyson Foods
09.2005 - 07.2017
Research and Distribution
Wachovia Bank
01.1998 - 06.2004
High School Diploma -
East Wilkes High School