Microsoft Word and Excel
Pamela Pridgen
Roseboro
Summary
Dynamic Administrative Supervisor with a proven track record at NC Department of Health and Human Services, excelling in regulatory compliance and data entry. Recognized for enhancing operational efficiency and training team members, while maintaining meticulous records management. Adept at multitasking and delivering exceptional customer service in fast-paced environments.
Overview
26
26
years of professional experience
Work History
Administrative Supervisor
NC Department of Health and Human Services
Raleigh
09.2010 - 12.2024
- Executed established desk procedures for mail distribution and public communication tasks.
- Processed daily data entry across multiple databases: Enterprise, MFF, Access, and CMS.
- Fulfilled public records requests from entities, including Attorney General's Office.
- Disseminated information to public and government agencies in accordance with DHSR policies.
- Ensured timely processing of initial licenses, changes, and renewals within designated time frames.
- Contributed as subject matter expert in development and implementation of updated systems.
- Provided backup support for team and trained members on various operational functions.
- Managed public and non-disclosure files per standard operating procedures and regulatory requirements.
Accounts Payable/Administrative Assistant
Duplin Marketing, LLC
Rose Hill
12.2009 - 08.2010
- Processed checks for mailing, ensuring timely vendor billing.
- Verified and received invoices from vendors, securing contract compliance for payments.
- Maintained monthly financial reports and general ledgers for accurate fiscal tracking.
- Executed administrative tasks, including correspondence preparation and file maintenance.
Senior Service Specialist
Storagetek
Norcross
03.1999 - 10.2009
- Ensured accurate billing of invoices for services at contracted rates, resolving discrepancies promptly.
- Coordinated processing of complex service contracts through recurring, retroactive, and corrective invoicing.
- Received and reviewed final Purchase Orders for timely processing.
- Acted as centralized clearing point for all contract-related matters, including invoicing and disputes.
Education
Accounting
Sampson Community College
Clinton, NCSkills
- Data entry
- Regulatory compliance
- Customer service
- Multitasking capacity
- Adaptability
- Workload prioritization
- Records management
- Database maintenance
- Communication skills
- Attention to detail
Accomplishments
- Department of Health and Human Services, Administrative Employee of the Year 2014
- United States Navy, 1986-1990 Honorable Discharge, Rank YN3-E4
- Seamon of the Quarter and Sailor of the Year for Duty Station, Concord, CA 1989
Software
Enterprise
Powerpoint
Aspen 10
Oracle 11i
Novell Client 491
SAP
Timeline
Administrative Supervisor
NC Department of Health and Human Services
09.2010 - 12.2024
Accounts Payable/Administrative Assistant
Duplin Marketing, LLC
12.2009 - 08.2010
Senior Service Specialist
Storagetek
03.1999 - 10.2009
Accounting
Sampson Community College
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