Pamela Parrish
Hobgood,NC
Summary
Professional with high standards and results-driven approach, prepared for role of Office Manager. Skilled in team collaboration, adaptable to changing needs, and reliable. Proficiencies include administrative management, scheduling, budgeting, and staff coordination. Known for effective communication, problem-solving, and organizational skills.
Overview
26
26
years of professional experience
1
1
Certification
Work History
SERVICE MANAGER-OFFICE MANAGER
THE AIR DOCTOR
The Air Doctor
01.2017 - Current
- Dispatch manager – oversee all scheduling with techs and customers.
- Supervise employee’s
- Provide estimates for jobs on a daily bases for multiple projects
- Manage sourcing project material
- Ensure all projects are within deadlines or make any adjustment accordingly.
- Accounting manager/Bookkeeper
- Completed bi-weekly payroll for employees.
- **Coordinated cross-functional communication between technicians and clients to streamline service requests.**
- **Executed regular financial audits on project budgets to uphold fiscal responsibility and transparency.**
- **Facilitated resolution of customer complaints to maintain satisfaction and foster long-term relationships.**
- **Implemented inventory management software to optimize stock levels and reduce material shortages effectively.**
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
- Negotiated with vendors to secure best prices for parts and supplies.
- Streamlined warranty claim processes, enhancing customer satisfaction by ensuring timely resolution of service issues.
- Established proactive maintenance program for service equipment, reducing downtime and maintaining high service standards.
- Developed and maintained strong relationships with suppliers, ensuring timely delivery of parts and materials, which minimized service disruptions.
SERVICE MANAGER-OFFICE MANAGER
ACE PLUMBING
01.2009 - 01.2012
- Builder relation manager
- Showroom consultant manager
- Managed multiple projects daily including scheduling
- Supervised employee’s
- Provided estimates for jobs on a daily bases for multiple projects
- Managed sourcing project material
- Ensured all projects were within deadlines or made adjustments accordingly
- Managed inventory and cost
- Managed office
SERVICE MANAGER-OFFICE MANAGER
RALEIGH PLUMBING AND HEATING
01.2000 - 01.2008
- Builder relation manager
- Showroom consultant manager
- Managed multiple projects daily
- Managed employee’s
- Provided estimates for projects on a daily bases for multiple projects
- Managed sourcing project material
- Ensured all projects were within deadlines or made adjustment accordingly.
- Managed inventory and cost
- Managed office
Education
High School Diploma -
Williamston High School
Williamston, NCSkills
- Contract negotiations
- Computer Proficient
- Quick Books
- Quoting/Estimating
- Customer Service
- Various scheduling program
- Job Costing
- Business Accountant/Payroll
- Various billing programs
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Reliable and responsible
- Employee supervision
- New employee hiring
- Deadline driven
- Business development
- Contract management
- Maintenance planning
- Fieldedge software
Certification
Quickbooks on line and desk top
Timeline
SERVICE MANAGER-OFFICE MANAGER
THE AIR DOCTOR
01.2017 - Current
SERVICE MANAGER-OFFICE MANAGER
ACE PLUMBING
01.2009 - 01.2012
SERVICE MANAGER-OFFICE MANAGER
RALEIGH PLUMBING AND HEATING
01.2000 - 01.2008
High School Diploma -
Williamston High School