Pamela Myers Partozoti
Indian Trail
Summary
Experienced professional in medical office environments with a strong track record of overseeing patient records, appointment scheduling, and maintaining office efficiency. Emphasis on teamwork and delivering outcomes, with the ability to adapt to evolving demands. Proficient in medical terminology, electronic health records, and patient interactions. Recognized for dependability and versatility.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Esthetics Center For Dermatology: Dr. Peggy A. Fuller
05.2023 - Current
- Managed patient scheduling, ensuring timely appointments and efficient office operations.
- Implemented electronic health record updates, improving data accuracy and accessibility.
- Trained new staff on office procedures, fostering a collaborative work environment.
- Streamlined patient intake processes, reducing wait times and enhancing patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Used eClinicalWorks to schedule appointments for doctor visits and procedures.
Office Manager
Piedmont Healthcare Paviol Dermatology
07.2020 - 04.2023
- My daily responsibilities for the offices above include:
- Patient Care:
- Worked with physicians and team members to create optimal patient experience.
- Oversaw and monitor patient flow, ensuring that it was efficient, cost-effective manner, while providing exceptional patient care.
- Administered policies and procedures in a timely manner that was consistent with our values, mission and vision.
- General:
- Managed daily operations and coordinated work activities and schedules.
- Always had a positive, helpful attitude with patients, team members and physicians.
- Administer policies and procedures in a timely manner.
- Identified and resolved work problems to ensure quality of patient care
- Staffing:
- Assured appropriate and adequate staff was maintained in all work areas.
- Coordinated with HR and OOD with recruiting, hiring, orientation, training, evaluating and disciplining team members.
- Enhanced team members moral through numerous team member activities.
- Supported team members growth and development through corporate in-services, appropriate seminars, webinars approved by physicians.
- Possessed skills to perform job functions in all areas responsible for non-clinical and some clinical workstations when needed.
- Ensured cross training.
- Community
- Maintain relationships and served as contact for referring physician offices.
- Worked with marketing director and cosmetic liaison.
- Maintain relationships with all vendors, cosmetic representatives.
- Practice Administration
- Developed and implemented policies and procedures for the practices to best service the patients and for team members.
- Managed Time of service collections, unreconciled appointments and insurance denials.
- Developed and maintained PAR level inventory controls.
- Reviewed collection problems from patient encounters at the office and worked with Business office to resolve issues and enforce policies.
- Prepared monthly reports.
- Responsible for all accounts payable.
- OSHA/HIPAA/SPICE
- Responsible for maintaining and keeping within scope of regulations in all areas.
Office Manager
Curtis W Schupbach, MD Dermatology
04.1989 - 04.2020
- My daily responsibilities for the offices above include:
- Patient Care:
- Worked with physicians and team members to create optimal patient experience.
- Oversaw and monitor patient flow, ensuring that it was efficient, cost-effective manner, while providing exceptional patient care.
- Administered policies and procedures in a timely manner that was consistent with our values, mission and vision.
- General:
- Managed daily operations and coordinated work activities and schedules.
- Always had a positive, helpful attitude with patients, team members and physicians.
- Administer policies and procedures in a timely manner.
- Identified and resolved work problems to ensure quality of patient care
- Staffing:
- Assured appropriate and adequate staff was maintained in all work areas.
- Coordinated with HR and OOD with recruiting, hiring, orientation, training, evaluating and disciplining team members.
- Enhanced team members moral through numerous team member activities.
- Supported team members growth and development through corporate in-services, appropriate seminars, webinars approved by physicians.
- Possessed skills to perform job functions in all areas responsible for non-clinical and some clinical workstations when needed.
- Ensured cross training.
- Community
- Maintain relationships and served as contact for referring physician offices.
- Worked with marketing director and cosmetic liaison.
- Maintain relationships with all vendors, cosmetic representatives.
- Practice Administration
- Developed and implemented policies and procedures for the practices to best service the patients and for team members.
- Managed Time of service collections, unreconciled appointments and insurance denials.
- Developed and maintained PAR level inventory controls.
- Reviewed collection problems from patient encounters at the office and worked with Business office to resolve issues and enforce policies.
- Prepared monthly reports.
- Responsible for all accounts payable.
- OSHA/HIPAA/SPICE
- Responsible for maintaining and keeping within scope of regulations in all areas.
Education
Certified Medical Assistant - Medical Assistanting
Median School of Allied Health
Pittsburgh, PA04-1984
Skills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Attention to detail
- Medical reception
- Data entry
- Medical terminology
- Positive attitude
- Insurance verification
- Office administration
- Managing patient records
- Appointment management
- Patient scheduling
Certification
- CMAA - Certified Medical Administrative Assistant
Timeline
Medical Office Assistant
Esthetics Center For Dermatology: Dr. Peggy A. Fuller
05.2023 - Current
Office Manager
Piedmont Healthcare Paviol Dermatology
07.2020 - 04.2023
Office Manager
Curtis W Schupbach, MD Dermatology
04.1989 - 04.2020
Certified Medical Assistant - Medical Assistanting
Median School of Allied Health
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