Pamela McCall
Summary
Accomplished administrative professional with a proven track record at The Charlotte Observer, adept in office administration and customer service. Excelled in managing schedules, payroll, and ensuring compliance with regulatory standards, as well as demonstrating critical thinking and strong problem-solving abilities. Known for improving efficiency and fostering positive relationships, contributing significantly to operational excellence.
Overview
36
36
years of professional experience
Work History
Administrative Assistant
The Charlotte Observer
03.2000 - 09.2024
- Created and managed weekly schedules for all department staff. Initiated and maintained the department time off calendar.
- Managed departmental timekeeping, utilizing designated software platform, ie. Kronos, UKG
- Ensured accurate record-keeping to track all necessary components required by the Department of Transportation and Federal Motor Carrier Safety Administration.
- Conducted new hire and ongoing training to ensure that company, as well as Department of Transportation, policies were adhered to and understood by staff.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Handled accounts payable for the department.
- Delivered excellent customer service through prompt responses to inquiries, addressing concerns effectively, and building strong relationships.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Assisted with human resources tasks such as screening candidates, scheduling interviews and getting onboarding completed for new hires.
- Assisted with yearly budgeting process.
- Contributed to policy updates, researching regulations to ensure company compliance.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Maintained inventory of office supplies and placed orders.
Unit Secretary
Davis Hospital
02.1990 - 05.1992
- Assisted medical staff by performing all clerical tasks relating to patient care.
- Transcribed doctors' medication orders, lab test requests, and care plans.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Facilitated smooth discharge processes for patients, providing necessary documentation and instructions for follow-up care as directed by physicians or nurses.
- Answered telephone calls to answer questions, and direct calls to staff.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Worked on a psychiatric unit, which required a high level of confidentiality to protect patient privacy.
Front Office Medical Assistant
Henry C. Walters, MD
08.1988 - 02.1990
- Answered telephone calls to offer office information, answer questions, schedule and modify appointments and direct calls to staff.
- Completed the check in and check out process, collecting payment prior to their departure.
- Navigated complex insurance claims processes to ensure prompt reimbursement for services rendered.
- Maintained inventory of office supplies.
- Provided a positive patient experience from greeting to exit by making their visit as pleasant as possible.
Education
High School Diploma -
East Mecklenburg High School
Charlotte, NCSkills
- Payroll and budgeting
- Scheduling and calendar management
- Invoice processing
- Documentation and recordkeeping
- File organization
- Confidential document control
- Customer service
- Office administration/management
- Critical thinking
- Microsoft Word and Excel
- Time management
- Professional and mature
Timeline
Administrative Assistant
The Charlotte Observer
03.2000 - 09.2024
Unit Secretary
Davis Hospital
02.1990 - 05.1992
Front Office Medical Assistant
Henry C. Walters, MD
08.1988 - 02.1990
High School Diploma -
East Mecklenburg High School
Similar Profiles
R. Sai SpandanaR. Sai Spandana
Associate Editor at Supreme Court ObserverAssociate Editor at Supreme Court Observer
Kimberly HolleyheadKimberly Holleyhead
Financial Accountant/Business Coordinator at Dallas ObserverFinancial Accountant/Business Coordinator at Dallas Observer
Lucia Prado ArroyoLucia Prado Arroyo
Inside The Fashion Industry/ Break Into Fashion Industry Course at Glam ObserverInside The Fashion Industry/ Break Into Fashion Industry Course at Glam Observer