Pamela Hatton
Newton
Summary
Experienced and dependable professional with a solid background in coordinating teams and providing excellent customer service. Possesses extensive knowledge of operational procedures and inventory management, along with exceptional problem-solving and communication abilities. Dedicated to achieving successful team results and improving overall efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager/General Manager/Supervisor
Papa John's
01.2021 - 09.2024
- Supervised 5 locations, maintaining several FOCUS sites, building Excel sheets that include P&L, OSATs, OTDs, CSCs
- Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Promoted a positive work environment through open communication and constructive feedback.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Worked flexible hours across night, weekend, and holiday shifts.
Shift leader/Delivery Driver
Domino's
06.2018 - 07.2020
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Evaluated customer needs and feedback to drive product and service improvements.
- Kept up with the high volume business for shift leading as well as deliveries
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Created a positive work environment for employees that brought a satisfaction to customers
- Improved delivery accuracy by diligently checking orders before departure.
Receptionist/Service Writer
Sunrise Camping Center
02.2018 - 12.2018
- Answered central telephone system and directed calls accordingly.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintain knowledge of RV parts and issues to make sure customers got the most accurate service
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Maintained strong professional relationships with vendors, enabling prompt delivery of necessary parts for repairs.
- Contributed to team goals by upselling additional services based on customer needs, generating increased revenue.
- Accurately input all inventory on multiple websites to promote sales.
- Handled all work orders and invoices making sure they were completed and filed correctly
- Processed all cash and credit card payments as well as deposits for special orders
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Service Specialist
Clark Tire & Auto, Inc
07.2016 - 06.2017
- Answered an average of 70-80 calls per day addressing customer inquiries, providing new product information, and scheduling appointments
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and shipping problems
- Effectively communicated with supported sales, marketing and administrative teams on a daily basis
- Contributed to team success by exceeding team sales goals
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Sales Associate/Customer Service/Cashier
Sweet Southern Sass
04.2015 - 04.2016
- Provided positive first impressions to welcome existing, new, and potential customers
- Responded to customer questions and requests in a prompt and efficient manner
- Solved customer challenges by offering relevant products and services.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Cashier/Customer Service
Speedway Grille and Cafe
11.2014 - 04.2015
- Greeted customers entering restaurant and responded promptly to customer needs.
- Completed all point of sale opening and closing procedures, including counting the contents of the cash register
- Resolved all customer complaints in a professional manner while prioritizing customer satisfaction
- Cleaned and organized the store, including the checkout desk and displays
- Checked temperatures of freezers, refrigerators, and heating equipment to ensure proper functioning
- Cleaned and inspected galley equipment, kitchen appliances, and work areas
- Cleaned and organized eating, service, and kitchen areas
- Maintained complete knowledge of restaurant menu, including daily specials
Education
High School Diploma -
South Caldwell High School
Hudson, NC06.2014
Skills
- Bookkeeping (7 years)
- Profit & Loss (3 years)
- Management (8 years)
- Interviewing/Hiring (3 years)
- Microsoft Excel (3 years)
- Sales Support (9 years)
- Customer service (9 Years)
Certification
- Driver's License
- ServSafe November2022 to November2027
Servsafe Certified 2022-2027
Certified in Food Health by the (ANSI)- (CFP)
Timeline
Shift Manager/General Manager/Supervisor
Papa John's
01.2021 - 09.2024
Shift leader/Delivery Driver
Domino's
06.2018 - 07.2020
Receptionist/Service Writer
Sunrise Camping Center
02.2018 - 12.2018
Customer Service Specialist
Clark Tire & Auto, Inc
07.2016 - 06.2017
Sales Associate/Customer Service/Cashier
Sweet Southern Sass
04.2015 - 04.2016
Cashier/Customer Service
Speedway Grille and Cafe
11.2014 - 04.2015
- Driver's License
- ServSafe November2022 to November2027
High School Diploma -
South Caldwell High School
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