Summary
Overview
Work History
Education
Skills
Timeline
Generic

Pamela Dillard

Wilmington,NC

Summary

Hardworking Certified Nurse Aide II (CNA) with 2+ years of experience in healthcare and 28 years in administrative roles. Proven ability to deliver exceptional customer service and manage office operations efficiently. Skilled in utilizing reservation systems and handling payroll, with a strong foundation in Microsoft Office applications.

Overview

31
31
years of professional experience

Work History

Certified Nursing Assistant II

Novant Health New Hanover Regional Medical Center
01.2021 - Current
  • Provide high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assist patients with daily living activities for enhanced comfort and wellbeing.
  • Check patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintain a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.

Administrative Associate

DNCR/Carolina Beach State Park
01.1994 - 04.2022
  • Instructed the public on procedures for making reservations and cancellations using the Centralized Reservation System (CRS-Reserve America) call center. Also, made reservations and cancellations for park visitors in person and over the phone.
  • Answered the telephone and provided assistance by supplying information of interest or concern; provided information about park hours, facilities, fees, rules and regulations
  • Prepared cash bank deposits and cash receipts journals by counting and reconciling park revenue
  • Managed confidential documents (documents for seasonal employees and credit card information)

Education

No Degree - Certified Nursing Assistant

Cape Fear Community College
Wilmington, NC
08-2020

High School Diploma -

Hoggard High School
Wilmington, NC
06-1990

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Customer service
  • Verbal communication
  • Computer skills

Timeline

Certified Nursing Assistant II

Novant Health New Hanover Regional Medical Center
01.2021 - Current

Administrative Associate

DNCR/Carolina Beach State Park
01.1994 - 04.2022

No Degree - Certified Nursing Assistant

Cape Fear Community College

High School Diploma -

Hoggard High School
Pamela Dillard