Pamela Dillard
Wilmington,NC
Summary
Hardworking Certified Nurse Aide II (CNA) with 2+ years of experience in healthcare and 28 years in administrative roles. Proven ability to deliver exceptional customer service and manage office operations efficiently. Skilled in utilizing reservation systems and handling payroll, with a strong foundation in Microsoft Office applications.
Overview
31
31
years of professional experience
Work History
Certified Nursing Assistant II
Novant Health New Hanover Regional Medical Center
01.2021 - Current
- Provide high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assist patients with daily living activities for enhanced comfort and wellbeing.
- Check patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintain a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Administrative Associate
DNCR/Carolina Beach State Park
01.1994 - 04.2022
- Instructed the public on procedures for making reservations and cancellations using the Centralized Reservation System (CRS-Reserve America) call center. Also, made reservations and cancellations for park visitors in person and over the phone.
- Answered the telephone and provided assistance by supplying information of interest or concern; provided information about park hours, facilities, fees, rules and regulations
- Prepared cash bank deposits and cash receipts journals by counting and reconciling park revenue
- Managed confidential documents (documents for seasonal employees and credit card information)
Education
No Degree - Certified Nursing Assistant
Cape Fear Community College
Wilmington, NC08-2020
High School Diploma -
Hoggard High School
Wilmington, NC06-1990
Skills
- Patient care
- HIPAA compliance
- Reliable team player
- Customer service
- Verbal communication
- Computer skills
Timeline
Certified Nursing Assistant II
Novant Health New Hanover Regional Medical Center
01.2021 - Current
Administrative Associate
DNCR/Carolina Beach State Park
01.1994 - 04.2022
No Degree - Certified Nursing Assistant
Cape Fear Community College
High School Diploma -
Hoggard High School
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