Pamela Bozelle
Elm City
Summary
Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts. Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office. Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Highly skilled Accounting Specialist with broad experience in managing financial transactions, auditing financial documents and procedures, and reconciling account balances. Strengths include comprehensive knowledge of accounting principles, strong analytical skills, and ability to maintain accurate financial records. In previous roles, contributed significantly to implementing cost-saving measures and improving overall efficiency of accounting operations.
Overview
38
38
years of professional experience
Work History
Patient Service Representative
Boice-Willis Clinic
Rocky Mount
04.2025 - Current
- Initiated application processes to add patients to assistance programs at bedside and followed through until completion.
- Answered incoming calls in a professional manner.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Verified insurance information, collected payments, and scheduled appointments.
- Processed insurance verifications and authorizations to ensure coverage of services.
- Applied HIPAA privacy and security regulations while handling patient information.
Housing Manager
Redevelopment Commission of the Town of Tarboro
Tarboro
09.2019 - 04.2023
- Assisted with creating policies to benefit residents by participating in housing boards, community meetings, and taskforces.
- Managed and oversaw operations, maintenance and administration of properties.
- Conducted periodic reviews of tenant performance to ensure timely payments of rent and adherence to rules and regulations.
- Responded to complaints and members' inquiries to improve service delivery.
- Organized training sessions for staff members on topics such as customer service techniques or landlord and tenant rights.
- Planned, scheduled and coordinated general maintenance or repairs for commercial or residential properties.
- Provided guidance to staff members regarding tenancy issues such as eviction proceedings or lease violations.
- Monitored financial records such as rent payments, budgets, accounts receivables and payables and other related documents.
- Supervised personnel directly engaged in housing program administration, maintenance and clerical support.
- Liaised between construction manager and tenant during build-out phase of tenant suite.
- Created a system to track tenant requests and maintenance activities.
- Met with clients to negotiate management and service contracts.
- Cultivated rapport with clients to meet expectations for high-end event space rentals.
- Updated management on any changes in legislation that could affect housing operations.
- Reviewed physical structures for unusual deterioration or mismanagement to report to facilities and operations management.
- Negotiated rates and prepared documents such as communization, pooling and production sharing agreements.
- Responded to resident complaints and coordinated with contractors to perform necessary repairs on units.
- Maintained accurate records of all tenant interactions including complaints, requests, lease renewals.
CSR
Express Personnel
Rocky Mount
10.2017 - 05.2019
- Maintained records of customer interactions, transactions, comments and complaints.
- Generated reports on customer inquiries and complaints for management review.
- Led on- and off-site customer support teams across multiple time zones.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Developed strong relationships with customers to ensure satisfaction and loyalty.
- Strengthened customer retention by offering discount options.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
Administrative Coordinator
Siding Asociates, Inc.
Rocky Mount
02.1987 - 01.2012
- Facilitated the onboarding process for new hires, including preparing workstations and coordinating orientation schedules.
- Assisted in the preparation of presentations, reports and other documents as needed.
- Drafted and distributed internal communications, such as memos and newsletters, to keep staff informed of company updates and events.
- Ordered office supplies as needed to maintain adequate inventory levels.
- Assisted executives with personal tasks and scheduling to optimize their time management and productivity.
- Generated status reports for senior management activities critical to meeting project and departmental goals.
- Checked payroll, vendor payments and other accounting disbursements for accuracy and compliance.
- Monitored cash flow, prepared bank reconciliations, and managed accounts payable and receivable functions.
- Collaborated with different departments regarding their budget requirements.
- Prepared monthly, quarterly, and annual financial statements in accordance with generally accepted accounting principles.
- Developed and maintained internal control systems to safeguard company assets.
- Managed relationships with tax authorities, bankers and auditors.
- Planned, directed and monitored regulatory operations, tax reporting and audit compliance.
- Implemented cost-saving measures across the organization's accounting operations.
- Developed or analyzed information to assess current or future financial status of firms.
- Managed a team of accountants to ensure accuracy of all financial transactions.
- Prepared and monitored the company's budget, comparing actual performance with budgeted forecasts.
- Produced accurate and compliant financial statements, reports, documentation and budget frameworks.
- Provided guidance on taxes such as income tax returns, sales tax returns.
- Ensured compliance with local, state, and federal government reporting requirements and tax filings.
- Analyzed financial data to identify trends, perform variance analysis, and recommend financial actions.
- Prepared, reviewed, and analyzed financial statements to ensure accuracy and completeness.
- Coordinated preparation of external audit materials and external financial reporting.
- Analyzed actual financial results to budget, preparing variance reporting to functional groups.
- Coordinated tax planning and compliance activities, including the preparation of tax returns.
- Developed budgets, prepared forecasts and monitored financial deadlines.
- Prepared month-end closing entries for detailed reporting and recordkeeping.
- Oversaw daily operations of the accounting department, ensuring accuracy and compliance with financial policies.
- Managed month-end and year-end close processes, ensuring timely and accurate financial reporting.
- Coordinated and led annual audits, acting as the primary liaison with external auditors.
- Verified and posted account transactions to prepare checks and maintain accounting ledgers.
- Maintained regular performance appraisals for subordinates through verbal, written and on-going review programs.
- Assisted in strategic planning and risk management activities, providing financial insights and analysis.
- Reconciled complex accounts and resolved discrepancies to maintain accurate financial records.
- Monitored and managed cash flow, forecasting future financial positions.
- Developed and implemented departmental accounting policies, procedures and processes to establish and standardize accounting best practices.
- Managed accounts payable and receivable, ensuring timely processing and collection.
- Analyzed competitors and market trends to facilitate business growth.
- Collaborated with finance and accounting departments to deliver comprehensive financial information to facilitate decision making for management, stakeholders and parent company.
- Coordinated external audits by providing required documents on time.
- Recommended new financial and accounting software packages. replacing various non-integrated offerings.
- Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
- Developed and implemented financial strategies to maximize profits and reduce costs.
- Researched complex accounting issues and provided solutions to management team.
- Tracked expenses and revenues against budgets and forecasts and reported variances.
- Evaluated and approved billing invoices and expense reports to monitor and ensure cash flow and cost containment.
- Participated in meetings with stakeholders to discuss company's financial performance.
- Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
- Created reports summarizing current financial status by collecting analyzing and presenting key data points.
- Identified areas of improvement in the existing accounting system and recommended changes accordingly.
- Maintained accurate records of payroll information including wages, deductions, bonuses.
- Oversaw cash flow, controlled costs and financial matters.
Education
High School Diploma -
Southwest Edgecombe High School
Pinetops, NC06-1983
Skills
- Reception management
- Punctual and hardworking
- Critical thinking
- Check-in coordination
- Word processing
- Financial reporting
- Cash flow management
- Accounting software
- Customer service
- Team leadership
- Problem solving
- Inventory auditing
- Payroll management
- Cost data analysis
- Payroll
- Budget management
- Internal controls
- Variance analysis
- Data analysis
- Effective communication
- Project management
- Time management
- Workflow coordination
- Cash handling expertise
- Benefits management
- Goal setting
- Analytical skills
- Work planning
- Interpersonal skills
- Excellent communication
Timeline
Patient Service Representative
Boice-Willis Clinic
04.2025 - Current
Housing Manager
Redevelopment Commission of the Town of Tarboro
09.2019 - 04.2023
CSR
Express Personnel
10.2017 - 05.2019
Administrative Coordinator
Siding Asociates, Inc.
02.1987 - 01.2012
High School Diploma -
Southwest Edgecombe High School
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