Pamela Allen-Valencia
Conover
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes communication to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment.
Overview
30
30
years of professional experience
Work History
Sales Associate and Customer Service
Ross Dress for Less
Lake Havasu City, AZ
04.2023 - 03.2026
- Assisted customers in locating merchandise, enhancing overall shopping experience.
- Managed inventory levels, ensuring accurate stock availability on sales floor.
- Collaborated with team to maintain store organization and cleanliness standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
Property Manager
Royal Palms Apartments
Highland, CA
01.1996 - 04.2022
- Oversaw day-to-day operations of property management, ensuring timely maintenance and tenant satisfaction.
- Managed tenant communications, addressing inquiries and resolving issues promptly.
- Assisted in lease administration, ensuring compliance with regulations and company policies.
- Coordinated property maintenance requests, liaising between vendors and residents for timely service.
- Oversaw rent collection processes, maintaining accurate records of payments and delinquencies.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
Education
High School Diploma -
Dwight D. Eisenhower High School
Rialto, CASkills
- Customer service
- Teamwork and collaboration
- Time management
- Excellent people skills
- Reliable and punctual
- Strong communication skills
- Leasing and sales
- Telephone and email etiquette
- Administrative support
Timeline
Sales Associate and Customer Service
Ross Dress for Less
04.2023 - 03.2026
Property Manager
Royal Palms Apartments
01.1996 - 04.2022
High School Diploma -
Dwight D. Eisenhower High School