- Spending time with my family
- Going to the beach
- Traveling
- Hiking
Pam Dean
Efland
Summary
Dynamic Administrative Specialist with a proven track record at Seagroves Insurance, excelling in document management and customer relations. Enhanced operational efficiency through meticulous attention to detail and streamlined processes, resulting in improved client satisfaction. Highly dependable and a fast learner, adept at fostering positive relationships and delivering exceptional service.
Efficient Desired Position with proven track record in streamlining office operations and enhancing productivity. Successfully managed administrative tasks, ensuring smooth workflow and timely completion of projects. Demonstrated expertise in scheduling, correspondence, and document management.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Dynamic individual with hands-on experience in Area of expertise and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
35
35
years of professional experience
Work History
Administrative Specialist
Seagroves Insurance/Nationwide
05.2016 - 11.2023
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Handled incoming and outgoing mail.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Increased efficiency in data entry tasks through the implementation of advanced software tools.
- Worked on behalf of senior leaders to complete project requirements according to schedules and within budgetary limitations.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Supported departmental goals by collaborating with colleagues on cross-functional projects.
- Volunteered to help with special projects of varying degrees of complexity.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Assisted coworkers and staff members with special tasks on daily basis.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Managed filing system, entered data and completed other clerical tasks.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Underwriting Assistant
Deering & Associates/Insurance House
06.1988 - 09.2013
- Assisted in the negotiation of policy terms and conditions, demonstrating strong analytical skills and attention to detail.
- Ensured compliance with all regulatory requirements through diligent record-keeping and strict adherence to company policies.
- Maintained a high level of professionalism in all interactions with clients, ensuring that their needs were met in a timely and satisfactory manner.
- Prepared comprehensive reports on underwriting activities for management review, highlighting areas of success and opportunities for improvement.
- Reviewed policy documents for completeness and accuracy before submission, minimizing the need for revisions or cancellations due to errors.
- Managed a diverse caseload of applications, efficiently organizing workload to meet tight deadlines without sacrificing quality or accuracy.
- Supported underwriters with thorough research and documentation, enabling informed decisions on coverage limits and premium pricing.
- Provided excellent customer service to agents and brokers, fostering strong relationships and facilitating timely communications on policy updates.
- Facilitated efficient policy renewals by proactively reviewing accounts prior to expiration dates, recommending appropriate adjustments based on changes in risk exposure.
- Copied, logged and scanned supporting documentation and placed all information in client files.
- Participated in ongoing professional development opportunities, staying current on industry trends and best practices for underwriting assistants.
- Responded to customer requests via telephone and email and effectively answered questions and inquiries.
- Improved underwriting process efficiency by streamlining administrative tasks and enhancing communication between departments.
- Maintained high levels of accuracy in data entry, reducing errors in policy issuance and minimizing potential losses.
- Collaborated with team members to achieve department goals, consistently meeting or exceeding established performance metrics.
- Continuously sought opportunities to improve personal performance, incorporating feedback from supervisors and peers into daily work processes.
- Improved customer satisfaction by quickly addressing and resolving queries related to underwriting processes.
Education
High School Diploma -
Orange High Scool
Hillsborough, NCSkills
- Document management
- Billing oversight
- Customer relations
- Verbal communication
- Confidential document control
- Proofreading
- Fast learner
- Excellent attention to details
- Highly dependable
- Policy administration
- Strong problem solver
- Filing and data archiving
- Support services
- Teamwork
- Attention to detail
- Time management
- Multitasking Abilities
- Insurance claims processing
- Reliability
- Excellent communication
- Organizational skills
- Telephone and email etiquette
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
- Billing processing
- Documentation and recordkeeping
- Professional and mature
- Task prioritization
- Self motivation
- Invoice processing
- Goal setting
- Professionalism
- Time management abilities
- Continuous improvement
- Adaptability
- Administrative support
- Document scanning
- Mail handling
- Workflow coordination
- Office equipment operation
- Supply restocking
- Professional demeanor
- Multi-line phone proficiency
- Product ordering
- Mail management
Interests
Timeline
Administrative Specialist
Seagroves Insurance/Nationwide
05.2016 - 11.2023
Underwriting Assistant
Deering & Associates/Insurance House
06.1988 - 09.2013
High School Diploma -
Orange High Scool
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