Paisley Hart
Pineville
Summary
Detail-oriented professional with several years of diverse experience in finance and customer service roles. Proven expertise in invoice reconciliation, data entry, and maintaining strong relationships with vendors and franchisees. Seeking to leverage skills and experience within accounting/finance.
Overview
13
13
years of professional experience
Work History
Senior Billing Analyst
OEConnection LLC
Fairlawn
10.2025 - Current
- Managed end-to-end billing for subscriptions, commissions, rebates, logistics, and manufacturer accounts across multiple customer groups.
- Resolved customer billing inquiries and discrepancies while coordinating with Sales, Customer Support, and Customer Success to ensure timely resolution.
- Analyzed billing data and supported product and pricing initiatives to improve billing accuracy and revenue performance.
- Ensured compliance with company policies, billing procedures, and audit requirements.
- Assisted Accounts Receivable with collections support and maintaining accurate customer payment information.
Billing Coordinator/Auditor
Direct chassis Link
10.2024 - Current
- Compiles cover sheets for 3rd party damages to company equipment
- Evaluates vendor invoices for accuracy, ensuring documentation and photos is presented for all damages, inspections or repairs before approval
- Follows contract guidelines for each customer to ensure all line items and invoice totals are acceptable as per the customer’s contract
- Utilizes CMS, the company’s equipment tracking system, to research equipment activity and verify location at the time of damages
- Collaborates with field audit team to verify or correct any purchase orders for the corresponding invoices
- Follows up with repair shop staff to correct any submitted work orders that don’t have proper documentation
- Keeps track of deadlines for each repair shop to ensure payment is processed within expected timeframe
AR/Collection Specialist
Driven Brands
04.2021 - 08.2024
- Establishes and nurture fruitful relationships with franchisees through consistent, high-quality customer service via email, chat and phone communications.
- Account Management for 300+ franchises, collecting on aging AR as well as weekly generated invoices
- Provides timely reports to AR management regarding non-compliant franchisees, escalating any accounts over 90 days aging
- Coordinates interactions and transactions between franchisees, vendors, and distributors, ensuring seamless operation and order fulfillment.
- Oversees various high-priority projects, such as invoice reconciliation, new account setup for franchisees, and back-order notifications, ensuring timely completion
Delivery Specialist
Maersk Inc
01.2018 - 01.2021
- Organized transportation of containers to and from various ports in the US and overseas
- Managed and ensured compliance with import/export regulations, prioritizing safety, customer satisfaction, and meticulous documentation.
- Served as a key escalation point for diverse business functions, effectively resolving complex customer queries and issues beyond the scope of the Dispatch team.
- Fostered collaborative relationships with delivery teams and vendors, facilitating timely cargo deliveries and maintaining service quality within defined KPI parameters.
- Generated several daily reports for each territory documenting shipments going on and off vessels
Compliance Auditor
Hendrick Automotive Group
09.2013 - 09.2017
- Conducted thorough audits of automotive contracts and paperwork to ensure compliance, identifying and resolving issues related to signatures and legal documents.
- Facilitated consistent communication with Finance Managers, expediting the completion of compliance processes and enhancing departmental efficiency.
- Generated detailed reports on compliance issues and completed deals, coordinated with the billing department on payment verification, and ensured the correctness of DMV paperwork for title clerk submission.
Education
Associate in Arts -
Central Piedmont Community College
Charlotte, NCSkills
- Proficiency in Accounting Software
- Strong Communication Skills
- Attention to Detail
- Financial Reporting
- Time Management
- Data Analysis
Timeline
Senior Billing Analyst
OEConnection LLC
10.2025 - Current
Billing Coordinator/Auditor
Direct chassis Link
10.2024 - Current
AR/Collection Specialist
Driven Brands
04.2021 - 08.2024
Delivery Specialist
Maersk Inc
01.2018 - 01.2021
Compliance Auditor
Hendrick Automotive Group
09.2013 - 09.2017
Associate in Arts -
Central Piedmont Community College