Paige Johnson
Iron Station
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with a flexible approach to evolving business needs. Known for reliability, strong communication, and fostering a productive work environment.
Overview
7
7
years of professional experience
Work History
STS DRIVER
City of Charlotte
03.2025 - Current
- Provide safe, courteous, timely, dependable service while transporting CATS customers Operate CATS Paratransit vehicles safely on scheduled trips.
- Provide stellar customer service when interacting with customers ability to be flexible & adaptable to changing environments.
- On and offboarding of customers while securing seat belts and straps, while ensuring patron and mobility device is tied down safely.
- Safely and efficiently operate specialized vehicle in transporting customers Perform pre and post trip inspection.
- Use of two-way radio to communicate with dispatch, reservations, and other Paratransit staff Maintain accurate log of daily activities.
- As part of your responsibility to support the CATS Safety Culture, report safety concerns and issues through the various methods established by CATS as outlined in ASP.
Assistant Store Manager
Quik Trip
07.2022 - 06.2025
- Assist the store manager in overseeing daily operations, including customer service, inventory management, and staff scheduling
- Ensure that all employees adhere to company policies and procedures
- Monitor sales performance and take corrective action when necessary
- Train new employees on proper operational procedures and safety protocols
- Maintain a clean and organized work environment
- Assist with ordering supplies and managing inventory levels
- Handle customer complaints and inquiries in a professional manner
- Process payments and handle cash transactions accurately
- Monitor fuel tanks and ensure they are filled as needed
- Oversee food preparation and presentation standards
- Develop and implement marketing strategies to increase sales
- Track employee attendance and performance metrics
Flex Driver
Amazon
10.2018 - 01.2025
- Safely loaded, delivered , and documented Amazon packages
- Leveraged GPS system and navigation app to determine and follow the most efficient routes
- Sorted packages for delivery according to route
- Performed preventative vehicle maintenance checks prior to departure to identify concerns or potential issues.
- Provided premium customer contact
- Assisted faculty leaders with marketing events, such as freshman confirmation, coronation, graduation and others
Human Resources Intern
Acadia Healthcare
06.2021 - 06.2022
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Developed strong written and verbal communication skills.
- Updating employee records.
- Screening resumes.
- Scheduling interviews.
- Gaining exposure to various HR functions like payroll, recruitment, and employee development.
- Posting and removing job advertisements.
- Collecting pertinent payroll data.
- Streamlining HR operations for a smooth workflow.
- Supporting employee training and development programs.
Education
Bachelors of Arts - Business Administration with Concentration in Human Resources
University of North Carolina
08.2021
Skills
- Exemplary Communication Skills; verbal, written and interpersonal
- Proficient with Microsoft Word, Outlook, Powerpoint, and Excel
- Excellent customer service
- Punctual and reliable
- Training and mentoring
- Staff management
Timeline
STS DRIVER
City of Charlotte
03.2025 - Current
Assistant Store Manager
Quik Trip
07.2022 - 06.2025
Human Resources Intern
Acadia Healthcare
06.2021 - 06.2022
Flex Driver
Amazon
10.2018 - 01.2025
Bachelors of Arts - Business Administration with Concentration in Human Resources
University of North Carolina
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