Page Ogle
Jacksonville
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Healthcare professional committed to delivering compassionate care and supporting patient needs. Proven ability to collaborate effectively with medical staff and adapt to dynamic healthcare environments. Reliable team player focused on achieving optimal patient outcomes through empathetic care and attention to detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
CNA/DSP
CBC Innovations
08.2024 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Manager
Roller City 2001
08.2020 - 09.2023
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Organized special events such as conferences or training sessions for employees.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Funeral Director's Assistant
Coastal Cremations and Funeral Care
11.2019 - 10.2020
- Assisted Funeral Director with pre-arrangement counseling and paperwork.
- Maintained accurate records of funerals including service details, obituaries, and payments received.
- Ensured proper care of deceased prior to cremation or burial.
- Organized transportation of the body from place of death to funeral home or other destination as required.
- Created memorial videos using photos and music provided by family members.
- Loaded and operated hearses to transport caskets cautiously.
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Prepared obituaries for newspapers and online publications after extensive consultation with family members.
Education
High School Diploma -
Pickens County High School
Jasper, GA05.2009
Skills
- Business Administration
- Expense Tracking
- Customer Relationship Management (CRM)
- Sales Techniques
- Sales and Marketing
- Patient Care
- Vital signs monitoring
- Compassion and Empathy
Certification
- Certified Nursing Assistant (CNA) - State Boards of Nursing.
- Phlebotomy Technician Certification (CPT) - National Healthcare Association.
- First Aid Certification - American Red Cross or American Heart Association.
- CPR/AED Certification
- ServSafe Food Handler's Certification
Timeline
CNA/DSP
CBC Innovations
08.2024 - Current
Manager
Roller City 2001
08.2020 - 09.2023
Funeral Director's Assistant
Coastal Cremations and Funeral Care
11.2019 - 10.2020
High School Diploma -
Pickens County High School
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