Pablo Gomez
Sanford
Summary
Endpoint Operations Analyst with experience supporting enterprise Windows and macOS environments across device lifecycle, identity, and access management. Proven collaborator with engineering, security, and legal teams to validate deployments, manage endpoint provisioning, and maintain compliance. Hands-on experience with Microsoft Intune, Jamf, ServiceNow, and Active Directory, with a strong focus on stability, access control, and operational readiness.
Overview
7
7
years of professional experience
Work History
Endpoint Management Analyst
Pearson Edu
Durham, NC
05.2023 - Current
- Partnered with endpoint engineering as the frontline validation point for Windows and macOS deployments, testing policies pre-release and reporting failures to prevent production impact.
- Owned endpoint provisioning for new hires, ensuring devices were properly built, secured, and functional while escalating build and enrollment failures to improve deployment reliability.
- Supported endpoint management operations across Microsoft Intune and Jamf, validating group membership and access controls to ensure accurate policy and software deployment.
- Managed device lifecycle tracking in ServiceNow and supported the implementation of Hardware Asset Management (HAM) to improve asset visibility and compliance.
- Supported security and legal operations by receiving returned devices and performing secure data extraction in accordance with compliance and legal requirements.
- Coordinated remediation of in-office endpoint failures, working with hardware vendors to repair or replace devices and minimize downtime.
IT Support Specialist
Standard Insurance Company
Remote
07.2021 - 05.2023
- Managed user account administration within Microsoft Active Directory, including account unlocks, group membership management, and access troubleshooting.
- Supported enterprise application access by assigning users to security and distribution groups across multiple systems and platforms.
- Assisted with adoption and internal training initiatives for Microsoft Intune, helping coworkers transition to modern device management workflows.
- Supported office productivity applications, handling configuration issues, interface troubleshooting, and application-level problem resolution.
- Performed application patching and access administration within IBM AS/400, ensuring users had appropriate permissions within the environment.
- Administered and supported Citrix environments, troubleshooting session issues, managing group-based access, and assigning applications to user desktops.
- Configured and deployed Citrix virtual desktops for offshore users, ensuring proper access, performance, and environment readiness.
IT Support Specialist
Verizon Enterprise
Morrisville, NC
02.2019 - 04.2020
- Provided technical support to both corporate office employees and retail store locations through walk-up and remote support channels.
- Performed user account and group management in Active Directory, supporting application access and identity requests.
- Supported user accounts and collaboration tools within Google Workspace (G Suite), including access issues and application troubleshooting.
- Supported in-store digital promotion systems (TVs and interactive signage), restoring connectivity, updating promotional content, and assisting with new store deployments.
- Developed user documentation and guides for troubleshooting common technical problems.
- Diagnosed and troubleshot hardware, software and network issues.
Education
High School Diploma -
Southern Lee High School
Sanford NC No Degree -
Comptia Security +
No Degree -
Microsoft Endpoint Administrator Associate (MD-102)
No Degree - In Progress
Identity And Access Administrator Associate
Skills
- Identity & Access Management (IAM)
- Hardware Asset Management
- Endpoint Provisioning & Deployment
- Windows & macOS Device Management
- User & Group Administration
- Secure Device Intake & Data Extraction
- Endpoint Security Best Practices
- Hardware Troubleshooting (Laptops, Peripherals)
- Virtualization & Enterprise Platforms
- Jamf/Intune Management
Languages
Spanish
Native or Bilingual
Timeline
Endpoint Management Analyst
Pearson Edu
05.2023 - Current
IT Support Specialist
Standard Insurance Company
07.2021 - 05.2023
IT Support Specialist
Verizon Enterprise
02.2019 - 04.2020
High School Diploma -
Southern Lee High School
No Degree -
Comptia Security +
No Degree -
Microsoft Endpoint Administrator Associate (MD-102)
No Degree - In Progress
Identity And Access Administrator Associate