Ozzy De Pena
Greensboro
Summary
Outbound Cruise Sales Agent with over 6 years of experience driving revenue growth and client satisfaction in dynamic, target-driven environments. Proficient in proactively engaging prospects, building lasting relationships, and skillfully applying discovery questions to tailor solutions that consistently exceed sales quotas. Dedicated to fostering client trust and loyalty, ensuring exceptional communication and a seamless sales journey.
Overview
4
4
years of professional experience
Work History
Sales Consultant/Senior Debt Analyst
Lighthouse Finance Solutions
06.2022 - Current
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
Sales Consultant/Senior Debt Analyst
Lighthouse Finance Solutions
06.2022 - Current
- Engaged prospective clients through outbound consultations, expertly assessing unique financial situations to provide tailored debt relief solutions.
- Developed and optimized sales narratives and customer walkthroughs, enhancing client retention and elevating customer satisfaction ratings by over 20%.
- Routinely exceeded sales quotas and performance metrics, frequently ranking as a top seller with exceptional monthly closing ratios that directly contributed to revenue growth.
- Proactively expanded client portfolios by establishing over 2,400 new accounts, including 720 key customers, significantly driving market penetration and achieving top-level sales.
- Leveraged persuasive sales techniques, resulting in a 35% increase in monthly sales objectives and consistently surpassing targets.
Inside Sales Representative (Remote)
UPS
10.2021 - 05.2022
- Successfully initiated and nurtured relationships with prospective small to large business accounts remotely, closing sales for high-efficiency logistics solutions.
- Cultivated strong, lasting customer relationships and loyalty by deeply understanding client needs and proposing tailored solutions that promoted business growth.
- Proactively informed existing clients about new service enhancements and skillfully up-sold products, enhancing overall customer satisfaction and contributing to increased revenue streams.
- Consistently surpassed monthly sales activation quotas by over 15%, demonstrating exceptional performance in a fast-paced, target-driven remote sales environment.
Education
Associate of Arts - Degree in Cinematography
UASD
Dominican RepublicSkills
- Outbound Sales
- Relationship Building
- Customer Relationship Management
- Time Management
- Multi-tasking
- Verbal Communication
- Written Communication
- Discovery Questions
- Sales Closing
- Performance Metrics
- Customer Service
- Microsoft Office
- Microsoft Outlook
- Lead Generation
- Quota Attainment
Languages
Spanish
Native or Bilingual
Timeline
Sales Consultant/Senior Debt Analyst
Lighthouse Finance Solutions
06.2022 - Current
Sales Consultant/Senior Debt Analyst
Lighthouse Finance Solutions
06.2022 - Current
Inside Sales Representative (Remote)
UPS
10.2021 - 05.2022
Associate of Arts - Degree in Cinematography
UASD
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