Owen Overcash
Salisbury
Summary
Dynamic professional with a strong background in data management and customer service, honed at Pfeiffer University and Food Lion. Proficient in Excel functions and data cleaning, I excel in delivering high-quality results while fostering exceptional communication.
Overview
8
8
years of professional experience
Work History
Permanent Substitute Teacher
Charles C. Erwin Middle School/Kelly Services
12.2024 - Current
- Managed classroom behavior effectively, maintaining a focused and productive learning atmosphere.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Supervised lunchroom and other activities.
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
Data Enrollment Specialist
Pfeiffer University
07.2023 - 07.2024
- Maintained files, records, and chronologies of entry activities.
- Reviewed and updated students correspondence files and database information to maintain accurate records.
- Consistently met deadlines and delivered high-quality work, demonstrating a strong commitment to excellence in data management.
- Processed student data, such as transcripts, and applications to guarantee correct documentation and streamline enrollment procedures.
Customer Service Cashier/Lead
Food Lion
02.2017 - 07.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Answered product questions using knowledge of sales and store promotions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Utilized POS system to handle customer cash and credit card transactions.
Data Analyst Intern
Pfeiffer University
08.2022 - 05.2023
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Optimized SQL queries for faster processing times, increasing overall productivity within the team.
- Completed data cleaning and data validation of existing spreadsheets to promote robust data management platform, resulting in accurate data analysis and entry.
- Monitored and controlled data upload, checking for successful data import and quality.
Education
Bachelor of Science - Computer Information Systems
Pfieffer
48380 US-52, Misenheimer, NC 2810905-2023
GED -
East Rowan High School
175 St Lukes Church Rd, Salisbury, NC 2814605-2019
Skills
- Microsoft office proficiency
- Python programming
- Excel functions
- Data cleaning
- Spreadsheet management
- Compiling data
- Data governance
- Exceptional communication
- Reporting and analytics
- Customer service expertise
Timeline
Permanent Substitute Teacher
Charles C. Erwin Middle School/Kelly Services
12.2024 - Current
Data Enrollment Specialist
Pfeiffer University
07.2023 - 07.2024
Data Analyst Intern
Pfeiffer University
08.2022 - 05.2023
Customer Service Cashier/Lead
Food Lion
02.2017 - 07.2023
Bachelor of Science - Computer Information Systems
Pfieffer
GED -
East Rowan High School
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