Summary
Overview
Work History
Education
Skills
Timeline
Generic

Owen Kellam

Pleasant Garden

Summary

Dynamic server shift leader with proven skills in complaint handling, guest service, and team coordination. Committed to enhancing customer experiences and ensuring food safety standards.

Overview

5
5
years of professional experience

Work History

Server Shift Leader

Mr Tokyo
2025.05 - Current
  • Led team during peak hours, ensuring efficient service and customer satisfaction.
  • Trained new servers on menu items and service procedures to enhance team performance.
  • Resolved guest complaints promptly, enhancing overall customer service quality.
  • Coordinated with kitchen staff to ensure timely food delivery and order accuracy.
  • Cultivated warm relationships with regular customers.
  • Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.

Pizza Chef

Blaze Pizza
2022.06 - 2022.09
  • Prepared and baked pizzas according to established recipes and customer specifications.
  • Operated kitchen equipment, ensuring adherence to safety and sanitation standards.
  • Collaborated with team members to ensure timely food preparation during peak hours.
  • Maintained cleanliness of workstations, contributing to a safe kitchen environment.
  • Adapted quickly to changing menu items and special requests from customers.
  • Implemented improvements in pizza assembly process, enhancing workflow efficiency.

Instrument Repair Tech Assistant

B&F Repair
2023.09 - 2024.04

I assisted in the repair and cleaning of orchestral instruments

Tile Setter Helper

Kellam Tile
2021.05 - 2024.08
  • Assisted in tile installation, ensuring alignment and quality of work.
  • Operated hand and power tools for cutting and shaping tile materials.
  • Mixed and applied adhesives, improving efficiency of the installation process.
  • Maintained cleanliness of job sites, enhancing safety standards.

Education

Bachelor of Arts - Music Performance

UNCG
Greensboro, NC
2026-12

High School Diploma -

South East Guilford High
Greensboro, NC
2022-06

Skills

  • Complaint handling
  • Organization
  • Guest service
  • Food safety
  • Server coordination
  • Server training
  • Table management
  • Upselling and cross selling
  • Order accuracy
  • Food handling

Timeline

Server Shift Leader

Mr Tokyo
2025.05 - Current

Instrument Repair Tech Assistant

B&F Repair
2023.09 - 2024.04

Pizza Chef

Blaze Pizza
2022.06 - 2022.09

Tile Setter Helper

Kellam Tile
2021.05 - 2024.08

Bachelor of Arts - Music Performance

UNCG

High School Diploma -

South East Guilford High
Owen Kellam